Organizational Support for Process Improvement – Results of an International Survey

  • Marion Lepmets
  • Eric Ras
  • Alain Renault
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 155)


Organizational support for process improvement initiatives is vital to the success of these improvements. This paper describes and explores the steps of supporting process improvements described in the new international standard ISO/IEC 33014 that is currently being developed.


process improvement organizational support organizational readiness ISO/IEC 33014 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Marion Lepmets
    • 1
  • Eric Ras
    • 1
  • Alain Renault
    • 1
  1. 1.Public Research Centre Henri TudorLuxembourgLuxembourg

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