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On-line and Mobile Delivery Data Management for Enhancing Customer Services

  • Hyun-Chang Lee
  • Seong Yoon Shin
  • Yang Won Rhee
Part of the Communications in Computer and Information Science book series (CCIS, volume 151)

Abstract

With the growing trend toward the use of supply chain and e-commerce, logistic service providers for product warehousing, transportation and delivery are placing great emphasis on information technology (IT) to be competitive globally. Realizing the current service tracking system merely supports order status tracking within a service provider, applies mobile agent technology for customer satisfaction index through online delivery tracking across the logistic alliances. Therefore, in this paper, we propose a system that utilizes three-tier architecture for mobile agent technology and develops a prototype system for logistic delivery service tracking to satisfy customers who want to know the location of their things in detail. Also, we demonstrate the concept and technology proposed with mobile and internet. The online service tracking services enable customers to monitor the real-time status of their service requests through internet and therefore becomes key tool for modern enterprises to compete successfully in a global marketplace.

Keywords

Supply Chain Mobile Agent Logistic Service Industrial Management Logistics Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Hyun-Chang Lee
    • 1
  • Seong Yoon Shin
    • 2
  • Yang Won Rhee
    • 2
  1. 1.Division of Information and e-CommerceWonkwang UniversityIksan-SiKorea
  2. 2.Department of Computer Information Eng.Kunsan UniversityKorea

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