Abstract
With the growing trend toward the use of supply chain and e-commerce, logistic service providers for product warehousing, transportation and delivery are placing great emphasis on information technology (IT) to be competitive globally. Realizing the current service tracking system merely supports order status tracking within a service provider, applies mobile agent technology for customer satisfaction index through online delivery tracking across the logistic alliances. Therefore, in this paper, we propose a system that utilizes three-tier architecture for mobile agent technology and develops a prototype system for logistic delivery service tracking to satisfy customers who want to know the location of their things in detail. Also, we demonstrate the concept and technology proposed with mobile and internet. The online service tracking services enable customers to monitor the real-time status of their service requests through internet and therefore becomes key tool for modern enterprises to compete successfully in a global marketplace.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Zografos, K.G., Giannouli, I.M.: Emerging trends in logistics and their impact on freight transportation systems: a European perspective. Transportation Research Record (1790), 36–44 (2002)
Weil, M.: Moving more for less. Manufacturing Systems 16, 90–94 (1998)
Frank, L.: Architecture for integration of distributed ERP systems and e-commerce systems. Industrial Management & Data Systems 104(5), 418–429 (2004)
Caputo, A.C., Cucchiella, F., Fratocchi, L., Pelagagge, P.M., Scacchia, F.: Analysis and evaluation of e-supply chain performances. Industrial Management & Data Systems 104(7), 546–557 (2004)
Ho, D.C.K., Au, K.F., Newton, E.: The process and consequences of supply chain virtualization. Industrial Management & Data Systems 103(6), 423–433 (2003)
Soliman, F., Youssef, M.A.: Internet-based e-commerce and its impact on manufacturing and business operations. Industrial Management & Data Systems 103(8), 546–552 (2003)
Lai, K.H., Ngai, E.W.T., Cheng, T.C.E.: An empirical study of supply chain performance in transport logistics. International Journal of Production Economics 87, 321–331 (2004)
Ministry of Economic Affairs (MoEA), Yearbook of Logistic Service Industry in Taiwan, Taipei (2000)
Aitken, J.: Supply chain integration within the context of a supplier association. Cranfield University, Cranfield, PhD thesis (1998)
AIMO: Artificial Intelligence Modelling Organisation, AIMO (1999), http://aimo.kareltek.fi/
Anton, J.: Call Center Benchmark Report, Purdue University, West Lafayette, IN (2000)
Amy, J.C., Charles, V., Hou, J.-L., Chen, B.J.G.: Mobile agent technology and application for online global logistic services. Industrial Management & Data Systems 104(2), 169–183 (2004)
Huang, S.-M., Kwan, I.S.Y., Hung, Y.-C.: Planning enterprise resources by use of a reengineering approach to build a global logistics management system. Industrial Management & Data System 101(9), 483–491 (2001)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Lee, HC., Shin, S.Y., Rhee, Y.W. (2011). On-line and Mobile Delivery Data Management for Enhancing Customer Services. In: Kim, Th., Adeli, H., Robles, R.J., Balitanas, M. (eds) Ubiquitous Computing and Multimedia Applications. UCMA 2011. Communications in Computer and Information Science, vol 151. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-20998-7_11
Download citation
DOI: https://doi.org/10.1007/978-3-642-20998-7_11
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-20997-0
Online ISBN: 978-3-642-20998-7
eBook Packages: Computer ScienceComputer Science (R0)