Abstract
Recent studies have started to explore context-awareness as a driver in the design of adaptable business processes. The emerging challenge of identifying and considering contextual drivers in the environment of a business process are well understood, however, typical methods and models for business process design do not yet consider this context. In this paper, we describe our work on the design of a method framework and appropriate models to enable a context-aware process design approach. We report on our ongoing work with an Australian insurance provider and describe the design science we employed to develop innovative and useful artifacts as part of a context-aware method framework. We discuss the utility of these artifacts in an application in the claims handling process at the case organization.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Rosemann, M., Recker, J., Flender, C.: Contextualisation of business processes. International Journal of Business Process Integration and Management 3, 47–60 (2008)
Maher, S.: Centrelink will apologise to victims. The Australian, Sydney (2009)
Moore, M.S.: German bank under fire for strange Lehman deal. Spiegel Online, Hamburg, Germany (2008)
Ploesser, K., Recker, J., Rosemann, M.: Building a methodology for context-aware business processes: Insights from an exploratory case study. In: Johnson, R., de Villiers, C. (eds.) Proceedings of the 18th European Conference on Information Systems, Pretoria, South Africa (2010)
Ackoff, R.L.: Science in the systems age: Beyond IE, OR, and MS. Operations Research 21, 661–671 (1973)
Merali, Y.: Complexity and information systems: The emergent domain. Journal of Information Technology 21, 216–228 (2006)
Forrester, J.: System dynamics, systems thinking, and soft OR. System Dynamics Review 10, 245–256 (1994)
Hevner, A., March, S., Park, J., Ram, S.: Design science in information systems research. MIS Quarterly 28, 75–106 (2004)
Gregor, S., Jones, D.: The anatomy of a design theory. Journal of the Association for Information Systems 8, 312–335 (2007)
Krogstie, J., Sindre, G., Jørgensen, H.: Process models representing knowledge for action: a revised quality framework. European Journal of Information Systems 15, 91–102 (2006)
Indulska, M., Recker, J., Rosemann, M., Green, P.: Business process modeling: Current issues and future challenges. In: van Eck, P., Gordijn, J., Wieringa, R. (eds.) CAiSE 2009. LNCS, vol. 5565, pp. 501–514. Springer, Heidelberg (2009)
Sterman, J.: Business dynamics: systems thinking and modeling for a complex world. Irwin/McGraw-Hill, Boston (2000)
zur Muehlen, M., Rosemann, M.: Integrating risks in business process models. In: Proceedings of the 16th Australasian Conference on Information Systems, Manly, Sydney, Australia (2005)
Object Management Group: Business Process Model and Notation, v2.0 Beta 1. Needham, MA (2010)
Lee, A.S.: A Scientific Methodology for MIS Case Studies. MIS Quarterly 13, 32–50 (1989)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Ploesser, K., Recker, J., Rosemann, M. (2011). Supporting Context-Aware Process Design: Learnings from a Design Science Study. In: zur Muehlen, M., Su, J. (eds) Business Process Management Workshops. BPM 2010. Lecture Notes in Business Information Processing, vol 66. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-20511-8_9
Download citation
DOI: https://doi.org/10.1007/978-3-642-20511-8_9
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-20510-1
Online ISBN: 978-3-642-20511-8
eBook Packages: Computer ScienceComputer Science (R0)