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Process Performance Management as a Basic Concept for Sustainable Business Process Management – Empirical Investigation and Research Agenda

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Business Process Management Workshops (BPM 2010)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 66))

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Abstract

Sustainable development, the sustainable organization and sustainability strategies are all terms that are being intensely discussed in the business community just now. Nonetheless, the concept of sustainability still remains vague. Especially its meaning and implications for the field of Business Process Management (BPM) are as of yet by and large unclear. In this paper we set out to advance the understanding of economic sustainability in the context of BPM. We argue that Process Performance Management (PPM) represents a basic approach for establishing and maintaining economic sustainability in BPM. Although the economic dimension of sustainability is commonly believed to have the highest maturity an empirical investigation reveals that organizations are experiencing major difficulties with its implementation(in particular on a process level. Based on the findings, we propose a research agenda for future research efforts in this field.

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Author information

Authors and Affiliations

  1. Institute of Information Management, University of St. Gallen, Müller-Friedbergstrasse 8, CH-9000, St. Gallen, China

    Anne Cleven, Robert Winter & Felix Wortmann

Authors
  1. Anne Cleven
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  2. Robert Winter
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  3. Felix Wortmann
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Editor information

Editors and Affiliations

  1. Stevens Institute of Technology, Howe School of Technology Management, 07030, Hoboken, NY, USA

    Michael zur Muehlen

  2. Department of Computer Science, University of California, 93106-5110, Santa Barbara, CA, USA

    Jianwen Su

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Cleven, A., Winter, R., Wortmann, F. (2011). Process Performance Management as a Basic Concept for Sustainable Business Process Management – Empirical Investigation and Research Agenda. In: zur Muehlen, M., Su, J. (eds) Business Process Management Workshops. BPM 2010. Lecture Notes in Business Information Processing, vol 66. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-20511-8_44

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  • DOI: https://doi.org/10.1007/978-3-642-20511-8_44

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-20510-1

  • Online ISBN: 978-3-642-20511-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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