Abstract
Workflow Management Systems (WfMS) support modeling and execution of business processes, but they lack to define a criteria that can be used to determine how successfully certain processes are being performed by authorized agents. As a consequence, agents go on and on with their work even they have a poor success history and thus cause a process to become inefficient. Therefore, this paper introduces means for including goal modeling into workflow modeling, enabling a WfMS not only to support performance evaluation mechanisms but also to select those agents for a certain task who will most likely be performing best.
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Talib, R., Volz, B., Jablonski, S. (2011). Agent Assignment for Process Management: Goal Modeling for Continuous Resource Management. In: zur Muehlen, M., Su, J. (eds) Business Process Management Workshops. BPM 2010. Lecture Notes in Business Information Processing, vol 66. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-20511-8_3
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DOI: https://doi.org/10.1007/978-3-642-20511-8_3
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