Abstract
Congestion involves phenomena that generate service delays and/or service quality deteriorations due to crowding, and thus causes consumers to suffer economic losses. Congestion-prone services (services, for short) refers to the services provided by congestion-prone service systems that exhibit or have the potential to exhibit congestion due to limited capacity. Such services comprise most private services at the final consumption stage, e.g., travel, retail, dining, lodging, telecommunication, sightseeing, and entertainment services, as well as most for-pay public services or facilities, e.g., public highways, urban mass transit services, and other for-pay public facilities, such as parks, museums, and sports and convention facilities.
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Moon, DJ. (2011). Introduction: Preview of Analysis Approaches. In: Congestion-Prone Services Under Quality Competition. Advances in Spatial Science. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-20189-9_1
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DOI: https://doi.org/10.1007/978-3-642-20189-9_1
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