Skip to main content

What Factors Do Really Influence the Level of Technostress in Organizations?: An Empirical Study

  • Chapter
New Challenges for Intelligent Information and Database Systems

Part of the book series: Studies in Computational Intelligence ((SCI,volume 351))

Abstract

Technostress is important fallout of the inevitable use of ICTs in organizations and illustrates the bivalent nature of their organization influence. In this research, we studied the influence of innovation culture, self-efficacy, and task complexity on technostress. In addition, we examined moderating effect of literacy facilitation in influencing the relationship between task complexity and technostress. The data for this research were collected from 98 employees of Korean companies. The results indicated that innovation culture influenced technostress negatively while task complexity had positive effect on technostress. However, we found an insignificant relationship between self-efficacy and technostress. The result also showed a negative moderating effect of literacy facilitation in influencing the relationship between task complexity and technostress. Additional discussion and implications of the empirical findings are discussed in this paper.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 219.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Hoffman, D.L., Novak, T.P., Venkatesh, A.: Has the internet become indispensable? Communications of the ACM 47(7), 37–42 (2004)

    Article  Google Scholar 

  2. Wang, K., Shu, Q., Tu, Q.: Technostress under different Organizational Environment: An Empirical Investigation. Computer in Human Behavior 24, 3002–3013 (2008)

    Article  Google Scholar 

  3. Burke, R.: Organizational-level interventions to reduce occupational stressors. Work and Stress, 777–787 (1993)

    Google Scholar 

  4. Tu, Q., Tarafdar, M., Ragu-Nathan, T.S., Ragu-Nathan, B.S.: Improving end-user satisfaction through techno-stress prevention: some empirical evidences. In: Proceedings of the Fourteenth Americas Conference on Information Systems, Toronto, ON, Canada, August 14-17 (2008)

    Google Scholar 

  5. Ragu-Nathan, T.S., Tarafdar, M., Ragu-Nathan, B.S.: The consequences of Technostress for End-user in Organizations: Conceptual Development and Empirical Validation. Information System Research 19(4), 417–433 (2008)

    Article  Google Scholar 

  6. Ahuja, M.K., Thatcher, J.B.: Moving beyond intentions and towards the theory of trying. MIS Quarterly 29, 427–459 (2005)

    Google Scholar 

  7. Bloom, A.J.: An anxiety management approach to computer-phobia. Training and Development Journal 39(1), 90–94 (1985)

    Google Scholar 

  8. Goodhue, D.L., Thompson, R.L.: Task-technology fit and individual performance. MIS Quarterly (1995)

    Google Scholar 

  9. Craig, B.: Technostress: The Human Cost of the Computer Revolution, pp. 1–3. Addison-Wesley, Readings (1984)

    Google Scholar 

  10. Wang, K., Shu, Q.: The moderating impact of perceived organizational support on the relationship between technostress and role stress. In: Bhowmick, S.S., Küng, J., Wagner, R. (eds.) DEXA 2008. LNCS, vol. 5181, Springer, Heidelberg (2008)

    Google Scholar 

  11. Brod, C.: Technostress: The Human Cost of the Computer Revolution. Addison-Wesley, Reading (1984)

    Google Scholar 

  12. Arnetz, B.B., Wiholm, C.: Technological Stress: Psychophysiological Symptom in Modern Offices. Journal of Psychometric Research 43(1), 35–42 (1997)

    Article  Google Scholar 

  13. Burke, M.K.: The incidence of technological stress among baccalaureate nurse educators using technology during nurse preparation and delivery. New Education Today 29, 57–64 (2008)

    Article  Google Scholar 

  14. William, S., Cooper, L.: Managing Workplace Stress: A Best Practice Blueprint. John Wiley & Sons, West Sussex (2002)

    Google Scholar 

  15. Mick, D.G., Fournier, S.: Paradoxes of technology: customer cognizance, emotions, and coping strategies. Journal of Customer Research 25 (1998)

    Google Scholar 

  16. Barney, J.B.: Organizational culture: can it be a source of sustained competitive advantage? Academy of Management Review 11(3), 656–665 (1986)

    Article  Google Scholar 

  17. Hurley, R.F., Hult, T.M.: Innovation, market orientation, and organizational learning: an integration and empirical examination. Journal of Marketing 62, 42–54 (1998)

    Article  Google Scholar 

  18. Rogers, E.M.: Diffusion of Innovations, 3rd edn. The Free Press, New York (1983)

    Google Scholar 

  19. Brancheau, J.C., Wetherbe, J.C.: The adoption of spreadsheets software: testing innovation diffusion theory in the context of end-user computing. Information System Research 1(2), 115–143 (1990)

    Article  Google Scholar 

  20. Hendrix, W.H., Summers, T.P., Leap, T.L., Steel, R.P.: Antecedents and organizational effectiveness outcomes of employee stress and health. In: Rick, C., Pamela, L.P. (eds.) Occupational Stress: A Handbook, pp. 75–86 (1995)

    Google Scholar 

  21. Bandura, A., Cervone, D.: Self-evaluative and self-efficacy mechanisms governing the motivational effects of goal systems. Journal of Personality and Social Psychology 45(5), 1017–1028 (1983)

    Article  Google Scholar 

  22. Bandura, A.: Self-efficacy mechanism in human agency. American Psychologist (37), 122–147 (1982)

    Google Scholar 

  23. Compeau, D.R., Higgins, C.A.: Computer self-efficacy: development of a measure and initial test. MIS Quarterly, 189–211 (1995)

    Google Scholar 

  24. Cooper, C.L., Sloan, S.J., Williams, S.: Occupational Stress Indicator Management Guide. NFER-Nelson, Oxford (1988)

    Google Scholar 

  25. McGrath, J.E.: Stress and behavior in organizations. In: Dunnette, M.D. (ed.) Handbook of Industrial and Organizational Psychology, pp. 1351–1395. Rand-McNally, Chicago (1976)

    Google Scholar 

  26. Jiang, Z.J., Benbasat, I.: The effect of presentation formats and task complexity on online consumers’ product understanding. MIS Quarterly 31(3), 475–500 (2007)

    Google Scholar 

  27. Klemz, B.R., Gruca, T.S.: Dueling or the battle royale? The impact of task complexity on the evaluation of entry threat. Psychology & Marketing 20(11), 999–1016 (2003)

    Article  Google Scholar 

  28. Pearlin, L.I., Schooler, C.: The structure of coping. Journal of Health and Social Behavior 19, 2–21 (1978)

    Article  Google Scholar 

  29. Beaudry, A., Pinsonneault, A.: Understanding user responses to information technology: A coping model of user adaptation. MIS Quarterly 29(3), 459–524 (2005)

    Google Scholar 

  30. Chin, W.W.: Issues and opinions on structural equation modeling. MIS Quarterly 22(1), vii–xvi (1998)

    Google Scholar 

  31. Chin, W.W.: How to Write Up and Report PLS Analysis. In: Esposito Vinzi, V., et al. (eds.) Handbook of Partial Least Squares, pp. 655–690. Springer, Heidelberg (2010)

    Chapter  Google Scholar 

  32. Cohen, J.: Statistical power analysis for the behavioral sciences. L. Erlbaum Associates, Hillside (1988)

    MATH  Google Scholar 

  33. Chin, W.W., Marcolin, B.L., Newsted, P.R.: A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion / Adoption Study. Information Systems Research 14(2), 189–217 (2003)

    Article  Google Scholar 

  34. Wood, R.E.: Task complexity: Definition of the construct. Organizational Behavior and Human Decision Processes 37, 60–82 (1986)

    Article  Google Scholar 

  35. Aselage, J., Eisenberger, R.: Perceived organizational support and psychological contracts: a theoretical integration. Journal of Organizational Behavior (24), 491–509 (2003)

    Google Scholar 

  36. Mick, D.G., Fournier, S.: Paradoxes of technology: consumer cognizance, emotions, and coping strategies. Journal of Consumer Research 25, 123–143 (1998)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2011 Springer-Verlag Berlin Heidelberg

About this chapter

Cite this chapter

Koo, C., Wati, Y. (2011). What Factors Do Really Influence the Level of Technostress in Organizations?: An Empirical Study. In: Nguyen, N.T., Trawiński, B., Jung, J.J. (eds) New Challenges for Intelligent Information and Database Systems. Studies in Computational Intelligence, vol 351. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19953-0_34

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-19953-0_34

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-19952-3

  • Online ISBN: 978-3-642-19953-0

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics