Abstract
This paper presents the quality factors of web services with definition, classification, and sub-factors for business and service level measurement. Web services, main enabler for SOA, usually have characteristics distinguished from general stand-alone software. They are provided in different ownership domain by network. They can also adopt various binding mechanism and be loosely-coupled, platform independent, and use standard protocols. As a result, a web service system requires its own quality factors unlike installation-based software. For instance, as the quality of web services can be altered in real-time according to the change of the service provider, considering real-time property of web services is very meaningful in describing the web services quality. This paper focuses especially to the two quality factors: business value and service level measurement, affecting real world business activities and a service performance.
This research has been sponsored by NIA (National Information Society Agency) in Korea.
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© 2011 Springer-Verlag Berlin Heidelberg
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Lee, Y., Lee, U. (2011). Quality Factors of Business Value and Service Level Measurement for SOA. In: Zeng, D. (eds) Future Intelligent Information Systems. Lecture Notes in Electrical Engineering, vol 86. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19706-2_26
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DOI: https://doi.org/10.1007/978-3-642-19706-2_26
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-19705-5
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