Abstract
Current service monitoring capabilities have been not designed in alignment with business needs. We argue that service monitoring should be primarily thought of as an economic concern, with proper needs being elicited on the business strategy level and further drilled down to process and IT services management layers. Monitoring needs and capabilities should be designed independently from each other and exposed as abstract monitoring interfaces for matchmaking. This allows for treating monitoring as a service, with more flexibility and adaptability to fulfill specific business needs.
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de Alencar Silva, P., Weigand, H. (2011). On the Move to Business-Driven Alignment of Service Monitoring Requirements. In: van Sinderen, M., Johnson, P. (eds) Enterprise Interoperability. IWEI 2011. Lecture Notes in Business Information Processing, vol 76. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19680-5_10
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DOI: https://doi.org/10.1007/978-3-642-19680-5_10
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