Abstract
Electronic contracting, mostly through software agents, led to an impressive growth in electronic transactions, but also in the number of disputes arising out of these transactions. Paper-based courts are however unable to efficiently deal with this increase in disputes. On the other hand, current Online Dispute Resolution methodologies are impersonal and cold, leaving aside important information such as the disputants’ body language and emotions. In that sense, in this paper we propose the creation of environments for dispute resolution that can complement the existing tools with important context information. This, we believe, will lead to dispute resolution tools that will more efficiently achieve mutually satisfactory outcomes.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Brown, H., Marriott, A.: ADR Principles and Practice. Sweet and Maxwell (1999)
Katsch, E., Rifkin, J.: Online dispute resolution – resolving conflicts in cyberspace. Jossey-Bass Wiley Company, San Francisco (2001)
Lodder, A., Thiessen, E.: The role of artificial intelligence in online dispute resolution. In: Workshop on Online Dispute Resolution at the International Conference on Artificial Intelligence and Law, Edinburgh, UK (2003)
Nick, Y.: The Psychology of Massively Multi-User Online Role-Playing Games: Motivations, Emotional Investment, Relationships and Problematic Usage. In: Avatars at Work and Play, Computer Supported Cooperative Work, vol. 34, pp. 187–207 (2003)
Barreteau, O., Le Page, C., D’Aquino, P.: Role-Playing Games, Models and Negotiation Processes. Journal of Artificial Societies and Social Simulation 6(2) (2003)
James, W.: What is an Emotion? Mind 9(34), 188–205 (1884)
Lange, C.: The emotions. Harner Publishing co., New york (1967)
Cannon, W.: The James-Lange Theory of Emotions: A Critical Examination and an Alternative. The American Journal of Psychology 39, 106–124 (1927)
Costa, R., Novais, P., Lima, L., Carneiro, D., Samico, D., Oliveira, J., Machado, J.: Neves. J. VirtualECare: Intelligent Assisted Living. In: Weerasinghe, D. (ed.) eHealth 2008. LNICST, vol. 1, pp. 138–144. Springer, Heidelberg (2009)
Costa, R., Carneiro, D., Novais, P., Lima, L., Machado, J., Marques, A., Neves, J.: Ambient Assisted Living. In: Advances in Soft Computing, vol. 51, pp. 86–94. Springer, Heidelberg (2008)
Andrade, F., Novais, P., Carneiro, D., Neves, J.: Conflict Resolution in Virtual Locations. In: Portela, I., Cunha, M. (eds.) Information Communication Technology Law, Protection and Access Rights: Global Approaches and Issues, IGI Global (2010)
Carneiro, D., Novais, P., Costa, R., Neves, J.: Developing Intelligent Environments with OSGi and JADE. In: The Third IFIP International Conference on Artificial Intelligence in Theory and Practice (2010)
Carneiro, D., Novais, P., Andrade, F., Zeleznikow, J., Neves, J.: The Legal Precedent in Online Dispute Resolution. In: Governatori, G. (ed.) Proceedings of the Jurix 2009 Legal Knowledge and Information Systems, pp. 47–52 (2009)
Mccrae, R., Costa, P., Martin, T.: The neo-pi-3: A more readable revised neo personality inventory. Journal of Personality Assessment 84(3), 261–270 (2005)
Ortony, A., Clore, G., Collins, A.: The cognitive structure of emotions. University Press, New Haven (1988)
Carneiro, D., Novais, P., Andrade, F., Neves, J.: Using Mediation to Solve Disputes with Avoiding Parties. In: Proceedings of the Fourth International Workshop on Juris-Informatics (Jurisin 2010), pp. 17–28 (2010)
Sedano, J., Curiel, L., Corchado, E., Cal, E., Villar, J.: A soft computing method for detecting lifetime building thermal insulation failures. Integrated Computer-Aided Engineering 17(2), 103–115 (2010)
Corchado, E., Arroyo, A., Tricio, V.: Soft computing models to identify typical meteorological days. Logic Journal of the IGPL (2010)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Carneiro, D., Novais, P., Machado, L., Analide, C., Costa, N., Neves, J. (2011). Role Playing Games and Emotions in Dispute Resolution Environments. In: Corchado, E., Snášel, V., Sedano, J., Hassanien, A.E., Calvo, J.L., Ślȩzak, D. (eds) Soft Computing Models in Industrial and Environmental Applications, 6th International Conference SOCO 2011. Advances in Intelligent and Soft Computing, vol 87. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19644-7_17
Download citation
DOI: https://doi.org/10.1007/978-3-642-19644-7_17
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-19643-0
Online ISBN: 978-3-642-19644-7
eBook Packages: EngineeringEngineering (R0)