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Selection of Outsourcing Agency through AHP and Grey Relational Analysis: A Case Analysis

  • Conference paper
Information Intelligence, Systems, Technology and Management (ICISTM 2011)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 141))

Abstract

IT enabled services (ITeS), often outsourced by different utility industry. But the problem before the manager is to from where to outsource, wrong selection often blame for delay, partial success and failure. This selection is vital and is a multi criteria decision making process (MCDM), where the manager has to take a decision taking several factor in to consideration. Often these managers have to take on decision on some qualitative and quantitative data. This paper focuses on selection of outsourcing agency through an integrated Analytic Hierarchy Process (AHP) along with Grey Relational Analysis (GRA) approach for an organization for their e-procurement services. This paper proposes an integrated AHP and GRA method for multi criteria decision problem.

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Author information

Authors and Affiliations

  1. Department of Business Administration, Sambalpur University, India

    Debendra Kumar Mahalik

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  1. Debendra Kumar Mahalik
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Editor information

Editors and Affiliations

  1. Computer Science, College of Engineering and Science, Louisiana Tech University, 71272, Ruston, LA, USA

    Sumeet Dua

  2. CISE Department, CSE 301, University of Florida, 32611, Gainesville, FL, USA

    Sartaj Sahni

  3. Management Development Institute, 122 007, Sukhrali, Gurgaon, India

    D. P. Goyal

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Mahalik, D.K. (2011). Selection of Outsourcing Agency through AHP and Grey Relational Analysis: A Case Analysis. In: Dua, S., Sahni, S., Goyal, D.P. (eds) Information Intelligence, Systems, Technology and Management. ICISTM 2011. Communications in Computer and Information Science, vol 141. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19423-8_1

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  • DOI: https://doi.org/10.1007/978-3-642-19423-8_1

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-19422-1

  • Online ISBN: 978-3-642-19423-8

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