Abstract
This chapter offers a method to carry out variety engineering throughout an organization. Is the current design of implementation activities effective? Does the structural distribution of regulatory functions offer a good strategy to manage the complexity implied by the organization’s purposes? The method first offers a diagnosis of the current complexity management strategies and then helps to design better strategies. This chapter illustrates the alignment of business processes with organizational and information processes. It uses the Viplan Method and the Soft Systems Methodology to study information processes. The argument evolves a particular business process in an enterprise. This process provides the platform to work out information requirements and structural alignments. It explains in some detail the alignment of information, business and organizational processes.
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Notes
- 1.
Implementation activities can also be subcontracted to external organizations but we will not consider this case here to simplify the argument.
- 2.
See for instance: http://www.pathnet.org/sp.asp?id=15636
- 3.
This case study was developed by Raul Espejo and Robert Gilmore of Syncho Ltd., to support consultancy and training programmes. Its purpose is communicating the method rather than showing its full-fledged and conceptually complete application to a ‘real world situation’.
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Espejo, R., Reyes, A. (2011). Business, Organizational and Information Processes. In: Organizational Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19109-1_10
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DOI: https://doi.org/10.1007/978-3-642-19109-1_10
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