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Intelligence-Based Systems Engineering pp 201–232Cite as

Systems Engineering and Conversational Agents

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Part of the book series: Intelligent Systems Reference Library ((ISRL,volume 10))

Abstract

This chapter describes Conversational Agents (CAs) in the context of Systems Engineering. A CA is a computer program which interacts with a user through natural language dialogue and provides some form of service. CA technology has two points of interest to systems engineers: the use of systems engineering techniques in CA research and the application of CAs in project development. CAs offer the opportunity to automate more complex applications than are feasible with conventional web interfaces. Currently such applications require a human expert in the domain to mediate between the user and the application. The CA effectively replaces the human expert. This chapter reviews the current capabilities of various CA technologies, outlines a development methodology for systems engineering practitioners interested in developing real world applications and suggests a number of directions for systems engineers who wish to participate in CA research.

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  1. School of Computing, Mathematics and Digital Technology, Manchester Metropolitan University, Chester St., Manchester, M15GD, United Kingdom

    James O’Shea, Zuhair Bandar & Keeley Crockett

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  1. James O’Shea
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  2. Zuhair Bandar
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  1. Engineering Management & Systems Engineering , Old Dominion University, 242B Kaufman Hall, 23529, Norfolk, VA, USA

    Andreas Tolk

  2. School of Electrical and Information Engineering , University of South Australia Adelaide, Mawson Lakes Campus, 5095, South Australia, SA, Australia

    Lakhmi C. Jain

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O’Shea, J., Bandar, Z., Crockett, K. (2011). Systems Engineering and Conversational Agents. In: Tolk, A., Jain, L.C. (eds) Intelligence-Based Systems Engineering. Intelligent Systems Reference Library, vol 10. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-17931-0_8

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