Abstract
Efforts and tools aiming to automate business processes promise the highest potential gains on business processes with a well-defined structure and high degree of repetition [1]. Despite successes in this area, the reality is that today many processes are in fact not automated. This is because, among other reasons, Business Process Management Suites (BPMSs) are not well suited for ad-hoc and human-centric processes [2]; and automating processes demands high cost and skills. This affects primarily the “long tail of processes” [3], i.e. processes that are less structured, or that do not affect many people uniformly, or that are not considered critical to an organization: those are rarely automated. One of the consequences of this state is that still today organisations rely on templates and paper-based forms to manage the long tail processes.
This work has been supported by a grant from the SmartServices CRC.
Chapter PDF
Similar content being viewed by others
Keywords
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
References
Leymann, F., Roller, D.: Production Workflow - Concepts and Techniques. Prentice Hall, Englewood Cliffs (2000)
Schurter, T.: BPM state of the nation 2009. bpm.com (2009), http://www.bpm.com/bpm-state-of-the-nation-2009.html (accessed 25/11/2009)
Oracle White Paper: State of the business process management market (August 2008), http://www.oracle.com/technologies/bpm/docs/state-of-bpm-market-whitepaper.pdf (accessed 20/11/2009)
Weber, I., Paik, H., Benatallah, B., Gong, Z., Zheng, L., Vorwerk, C.: FormSys: Form-processing web services. In: WWW, Demo Track (2010)
Weber, I., Paik, H.Y., Benatallah, B., et al.: Personal process management: Design and execution for end-users. Technical report, UNSW-CSE-TR-1018 (2010)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Weber, I. et al. (2010). Managing Long-Tail Processes Using FormSys. In: Maglio, P.P., Weske, M., Yang, J., Fantinato, M. (eds) Service-Oriented Computing. ICSOC 2010. Lecture Notes in Computer Science, vol 6470. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-17358-5_63
Download citation
DOI: https://doi.org/10.1007/978-3-642-17358-5_63
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-17357-8
Online ISBN: 978-3-642-17358-5
eBook Packages: Computer ScienceComputer Science (R0)