On Predicting Impacts of Customizations to Standard Business Processes
Adopting standard business processes and then customizing them to suit specific business requirements is a common business practice. However, often, organizations don’t fully know the impact of their customizations until after processes are implemented. In this paper, we present an algorithm for predicting the impact of customizations made to standard business processes by leveraging a repository of similar customizations made to the same standard processes. For a customized process whose impact needs to be predicted, similar impact trees are located in a repository using the notion of impact nodes. The algorithm returns a ranked list of impacts predicted for the customizations.
KeywordsProcess Re-engineering Process Comparison Best practices Tree Comparison
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