User-Centered Radical Innovation at Deutsche Telekom Laboratories

  • Fee SteinhoffEmail author
  • Henning Breuer


The necessity of appropriately dealing with the specific uncertainties in innovation development is undisputed, in both the worlds of daily business and of scientific research. Pursuing great opportunities at the price of a higher risk radical innovation projects present a particular challenge to management. In the context of radical innovation user orientation must be considered in a balanced way. Positive effects may depend upon the type of users focused on and the methods used. User characteristics like for instances technical competence or lead user criteria are considered to be important resources for radical innovation management. The paper describes the concept of user-centered radical innovation and how it is applied within Deutsche Telekom Laboratories – the corporate R&D centre of Deutsche Telekom. The concept is based on tools tailored to three innovation phases: initiation, business modelling and market driving.


Open Innovation User Orientation Radical Innovation Organizational Innovation Divergent Thinking 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  1. 1.Deutsche Telekom LaboratoriesLeader User Driven InnovationBerlinGermany
  2. 2.Deutsche Telekom LaboratoriesUser Driven InnovationBerlinGermany

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