Abstract
The Internal Revenue Service Business Modernization Project undertaken by the Tax Agency of the US Government has been singled out as an example of a massive failure. As envisioned, the project was intended as an Enterprise-wide intervention that would provide modern services and effective data access to citizenry and several government agencies. After more than a decade and 3 billion dollars later, the results appear to be less than exemplary. This paper identifies different stakeholders who participated in the project, and analyzes the sentiments and confidence each expressed with a view to understanding what and how things may or may not have worked. We conclude with lessons learned from our investigation including recognizing the importance of multiple stakeholders for Enterprise-wide initiatives.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Agranoff, R., McGuire, M.: American federalism and the search for models of management. Public Administration Review 16, 18–41 (2001)
Agranoff, R., McGuire, M.: Multi-Network Management: Collaboration and the Hollow State. Journal of Public Administration Research and Theory 8(1), 67–91 (1998)
Agranoff, R., McGuire, M.: Managing in Network Settings. Policy Studies Review 8(1), 67–91 (1999)
Aaltonen, K.: Project stakeholder analysis as an environmental interpretation process. International Journal of Project Management (in Press, 2010)
Beck, U.: From Industrial Society to the Risk Society: Questions of Survival, Social Structure and Ecological Enlightenment. Theory, Culture & Society 9(1), 97–123 (1992)
Brownsword, L., Fisher, D., Morris, E., Smith, J., Kirwan, P.: System-of-Systems Navigator: An Approach for Managing System-of-Systems Interoperability. Technical Note CMU/SEI-2006-TN-019 (2006)
Carlo, J.L., Lyytinen, K., Boland, R.J.: Systemic Risk, IT Artifacts, and High Reliability Organizations: A Case of Constructing a Radical Architecture. Working Papers on Information Systems, Sprouts, Case Western Reserve University, USA, vol. 4(4) (2004), http://sprouts.aisnet.org/4-4
Charette, R.N.: Why Software Fails. IEEE Spectrum (2005)
Flyvbjerg, B., et al.: Megaprojects and Risk: An Anatomy of Ambition. Cambridge University Press, Cambridge (2003)
Gardiner, P.: Management performance challenges facing IRS FY2003 (October 15, 2002), http://www.treas.gov/tigta/management/management_fy2003.htm
Gardiner, P.: Management performance challenges facing IRS FY2004 (October 15, 2003), http://www.treas.gov/tigta/management/management_fy2004.htm
Gardiner, P.: Management performance challenges facing IRS FY2005 (October 26, 2004), http://www.treas.gov/tigta/management/management_fy2005-long.htm
Gardiner, P.: Annual assessment of the Internal Revenue Service’s Business Systems Modernization Program (August 10, 2005), http://www.treas.gov/tigta/auditreports/2005reports/200520102fr.pdf
George, J.R.: Management performance challenges facing IRS FY2006 (October 27, 2005), http://www.treas.gov/tigta/management/management_fy2006.htm
George, J.R.: Management performance challenges facing IRS FY2006 (October 2, 2006), http://www.treas.gov/tigta/management/management_fy2007.htm
George, J.R.: Management performance challenges facing IRS FY2008 (October 29, 2007), http://www.treas.gov/tigta/management/management_fy2008.htm
George, J.R.: Management performance challenges facing IRS FY2009 (October 15, 2008), http://www.treas.gov/tigta/management/management_fy2009.htm
George, J.R.: Management performance challenges facing IRS FY2010 (October 15, 2009), http://www.treas.gov/tigta/management/management_fy2010.htm
Gregory, M.L., et al.: User-directed sentiment analysis: visualizing the affective content of documents. In: Proceedings of the Workshop on Sentiment and Subjectivity in Text, pp. 23–30. ACL, Sydney (2006)
Innes, J., Booher, D.: Consensus building and complex adaptive systems: A framework for evaluating collaborative planning American Planning Association. Journal of the American Planning Association 65(4), 412 (Autumn 1999)
Internal Revenue Service: Award/Contract between the Internal Revenue Service and Computer Sciences Corporation (December 9, 1998), http://www.irs.gov/pub/irs-procure/prime-contract.pdf
Internal Revenue Service: The agency, its mission and statutory authority (November 5, 2007), http://www.irs.gov/irs/article/0,,id=98141,00.html
Internal Revenue Service: Terence V. Milholland to serve as IRS Chief Technology Officer (November 15, 2008), http://www.irs.gov/pub/irs-news/ir-08-129.pdf
Kettl, D.: Managing Boundaries in American Administration: The Collaboration Imperative. Public Administration Review 66, 10 (2006)
Langley, A.: Strategies for Theorizing from Process Data. The Academy of Management Review 24(4), 691–710 (1999)
Lyytinen, K., Mathiassen, L., Ropponen, J.: Attention Shaping and Software Risk – A Categorical Analysis of Four Classical Risk Management Approaches. Information System Research 9(3), 233–255 (1998)
Markus, L.M., Robey, D.: Information Technology and Organizational Change: Causal Structure in Theory and Research. Management Science 34(5), 583–598 (1988)
Nowell, B.: Out of Sync and Unaware? Exploring the Effects of Problem Frame Alignment and Discordance in Community Collaboratives. Journal of Public Administration Research and Theory 20(1), 91 (2010)
Phillips, M.: Annual assessment of the Internal Revenue Service’s Business Systems Modernization Program (August 24, 2007), http://www.treas.gov/tigta/auditreports/2007reports/200720121fr.pdf
Phillips, M.: Annual assessment of the Internal Revenue Service’s Business Systems Modernization Program (September 14, 2009), http://www.treas.gov/tigta/auditreports/2009reports/200920136fr.pdf
Rossotti, C.: Statement of Charles O. Rossotti, Commissioner of Internal Revenue Service, before the Senate Finance Committee (January 28, 1998), http://www.irs.gov/pub/irs-news/ir-98-3.pdf
Sahin, B.: Factors influencing effectiveness of interorganizational networks among crisis management organizations: A comparative perspective. University of Central Florida (2009)
Umapathy, K., Purao, S., Bagby, J.: Analyzing the Processes behind Web Service Standards Development. In: 8th e-Business Workshop, Phoenix, AZ (December 2009)
U.S. Department of the Treasury: Duties & functions of the U.S. Department of the Treasury (October 23, 2008), http://www.ustreas.gov/education/duties/
Watts, L., Groen, Y., Matsubara, K., Hovey, J., Whittle, M.: Internal Revenue Service Restructuring and Reform Act of 1998 (2005), http://www.pmstax.com/gen/bull9808.shtml
Watts, L., Groen, Y., Matsubara, K., Hovey, J., Whittle, M.: Internal Revenue Service Restructuring and Reform Act of 1998 (2005), http://www.pmstax.com/gen/bull9808.shtml
Weber, R.: Basic content analysis. SAGE, London (1996)
Williams, D.: Management performance challenges facing IRS FY2000 (December 1, 1999), http://www.treas.gov/tigta/management/management_fy2000.htm
Yin, R.K.: Case Study Research. Sage Publications, Thousand Oaks (2003)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Purao, S., Desouza, K. (2010). An Enterprise-Wide Intervention at IRS: A Longitudinal Analysis of Stakeholder Sentiments. In: Proper, E., Lankhorst, M.M., Schönherr, M., Barjis, J., Overbeek, S. (eds) Trends in Enterprise Architecture Research. TEAR 2010. Lecture Notes in Business Information Processing, vol 70. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16819-2_3
Download citation
DOI: https://doi.org/10.1007/978-3-642-16819-2_3
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-16818-5
Online ISBN: 978-3-642-16819-2
eBook Packages: Computer ScienceComputer Science (R0)