Abstract
The paper describes a Joint Information Systems Committee (JISC)-funded project, conducted by a cross-disciplinary team, examining trust in information resources in the web environment employing a literature review and online Delphi study with follow-up community consultation. A tool was developed from analysis of the literature and discussed in the consultation. Elements comprising the tool include external factors, internal factors and user’s cognitive state. Each element is detailed and discussion focuses on the key issues of risk and return on investment as perceived by stakeholders.
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Pickard, A.J., Gannon-Leary, P., Coventry, L. (2010). Trust in ‘E’: Users’ Trust in Information Resources in the Web Environment. In: Quintela Varajão, J.E., Cruz-Cunha, M.M., Putnik, G.D., Trigo, A. (eds) ENTERprise Information Systems. CENTERIS 2010. Communications in Computer and Information Science, vol 110. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16419-4_31
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DOI: https://doi.org/10.1007/978-3-642-16419-4_31
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