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International Conference on ENTERprise Information Systems

CENTERIS 2010: ENTERprise Information Systems pp 403–412Cite as

Using Electronic Services Quality Metrics as an Enabler of Business-IT Strategy Alignment

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Part of the book series: Communications in Computer and Information Science ((CCIS,volume 109))

Abstract

This study discusses how the Electronic Services Quality Metrics can be used as a useful tool in bridging the Business IT strategy gap. During our work as researchers in eCommerce domain, and as academic lecturers to many IT strategy courses; we have concluded some potential uses of some methodologies that are being applied in the eMarketing domain. These methodologies can enhance the implementation process of IT governance. We discuss how our eSQ model of consensus which was previously proposed in earlier research, can be used to enhance the alignment between Business-IT strategy. Our study discusses the CoBIT model of IT governance and how the eSQ model of consensus can be integrated to enhance the alignment. Based on our past research and experience in the related field, we have concluded that a qualitative research methodology reflecting our ideas and experiences would be a suitable approach to present our ideas.

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Author information

Authors and Affiliations

  1. Business Informatics I, Very Large Business Applications, Carl von Ossietzky University of Oldenburg, Ammerlaender Heerstr, 114-118, 26129, Oldenburg, Germany

    Mahmoud Amer & Jorge Marx Gómez

Authors
  1. Mahmoud Amer
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  2. Jorge Marx Gómez
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Editor information

Editors and Affiliations

  1. Dept. de Engenharias, Quinta de Prados, University of Trás-os Montes e Alto Douro, Apartado 1013, 5001-801, Vila Real, Portugal

    João Eduardo Quintela Varajão

  2. Polytechnic Institute of Cávado and Ave, Campus do IPCA, Lugar do Aldão, 4750-810, Vila Frescaínha - Barcelos, Portugal

    Maria Manuela Cruz-Cunha

  3. University of Minho, Campus de Azurém, 4800-058, Guimaraes, Portugal

    Goran D. Putnik

  4. Coimbra Institute of Accounting and Administration, Portugal

    António Trigo

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© 2010 Springer-Verlag Berlin Heidelberg

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Amer, M., Gómez, J.M. (2010). Using Electronic Services Quality Metrics as an Enabler of Business-IT Strategy Alignment. In: Quintela Varajão, J.E., Cruz-Cunha, M.M., Putnik, G.D., Trigo, A. (eds) ENTERprise Information Systems. CENTERIS 2010. Communications in Computer and Information Science, vol 109. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16402-6_42

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  • DOI: https://doi.org/10.1007/978-3-642-16402-6_42

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-16401-9

  • Online ISBN: 978-3-642-16402-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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