Abstract
In order to predict interactions of users with spoken dialog systems and their ratings of the interaction, we propose to model basic needs of the user which impacting her emotional state. In defining the model we follow the PSI theory by Dörner [1] and identify Competence and Certainty as relevant needs in this context. By analysis of questionnaires we show that such needs impact the users overall opinion of the system. Furthermore, relations to interaction parameters are analyzed.
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Engelbrecht, KP., Möller, S. (2010). A User Model to Predict User Satisfaction with Spoken Dialog Systems. In: Lee, G.G., Mariani, J., Minker, W., Nakamura, S. (eds) Spoken Dialogue Systems for Ambient Environments. IWSDS 2010. Lecture Notes in Computer Science(), vol 6392. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16202-2_14
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DOI: https://doi.org/10.1007/978-3-642-16202-2_14
Publisher Name: Springer, Berlin, Heidelberg
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