Abstract
Collaboration Moderator Services (CMS) as an evolution of earlier Moderator research has emerged to address the issues relating to knowledge based collaboration by providing a set of functionalities such as raising awareness of business opportunities, problems areas, conflicts, change in the item of interests and lessons learned from collaboration. This paper presents a framework for learning CMS within the context of SYNERGY project. It has been shown that knowledge miners of CMS can be used to learn from the databases of the collaborative networked organizations (CNO) and semi-automatically update the CMS Knowledge Base. A case study from construction project has been used to show that the knowledge miner of CMS can “learn” by extracting various kinds of knowledge from Post Project Reports (PPRs) using different text mining techniques. The discovered knowledge in the form of rules relates to improving the processes, identifying recurring problems, good and bad practices, improving customer relationships and enhancing the coordination between members of CNO.
Chapter PDF
Similar content being viewed by others
Keywords
References
Camarinha-Matos, L.M., Afsarmanesh, H.: Collaborative Networked Organization: A research agenda for emerging business models. Springer, Heidelberg (2004)
Camarinha-Matos, L.M., Afsarmanesh, H.: Collaborative networks: a new scientific discipline. Journal of Intelligent Manufacturing 16(4), 439–452 (2005)
Camarinha-Matos, L.M., Afsarmanesh, H., Ollus, M. (eds.): Methods and Tools for Collaborative Networked Organizations, pp. 257–274. Springer, New York
SYNERGY Project (2008), http://www.synergy-ist.eu/ (Last accessed March 30 2010)
Harding, J.A., Popplewell, K.: Driving concurrency in a distributed concurrent engineering project team: a specification for an Engineering Moderator. International Journal of Production Research 34(3), 841 (1996)
Harding, J.A., Popplewell, K., Cook, D.: Manufacturing system engineering moderator: an aid for multidiscipline project teams. Int. J. of Prod. Research 41(9), 1973 (2003)
Harding, J.A., Popplewell, K., Lin, H.K.: A generation of moderators from single product to global E-supply. In: Putnik, G.D., Cunha, M.M. (eds.) Knowledge and Technology Management in Virtual Organizations: Issues, Trends, Opportunities and Solutions, ch. 5. IGI Publishing, Portugal (2007)
Lin, H.K., Harding, J.A., Shahbaz, M.: Manufacturing system engineering ontology for semantic interoperability across extended project teams. Int. J. of Prod. Research 42(24), 5099–5118 (2003)
Lin, H.K., Harding, J.A., Teoh, P.C.: An inter-enterprise semantic web system to support information autonomy and conflict moderation. Proc. Inst. Mech. Eng. Pt. B: J. Eng. Manuf. 219, 903–911 (2005)
Das, B., Harding, J., Swarnkar, R.: Knowledge Modelling Requirements of Collaboration Moderator. Internal report D3.1, Wolfson School of mechanical and manufacturing engineering, Loughborough University (2009)
SYNERGY, D7.1, Conceptual Architecture of SYNERGY Integrated System (2009), http://www.synergy-ist.eu/docs/SYNERGYD7.1FINALSUBMITTED.pdf
Choudhary, A.K., Oluikpe, P.I., Harding, J.A., Carrillo, P.M.: The needs and benefits of Text Mining applications on Post-Project Reviews. Computers in Industry 60(9), 728–740 (2009)
Feldman, R.: Text Mining Handbook: Advanced Approaches in Analyzing Unstructured Data. Cambridge University Press, Cambridge (2006)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 IFIP
About this paper
Cite this paper
Choudhary, A.K., Harding, J.A., Swarnkar, R., Das, B.P., Young, R.I. (2010). Learning Collaboration Moderator Services: Supporting Knowledge Based Collaboration. In: Camarinha-Matos, L.M., Boucher, X., Afsarmanesh, H. (eds) Collaborative Networks for a Sustainable World. PRO-VE 2010. IFIP Advances in Information and Communication Technology, vol 336. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-15961-9_71
Download citation
DOI: https://doi.org/10.1007/978-3-642-15961-9_71
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-15960-2
Online ISBN: 978-3-642-15961-9
eBook Packages: Computer ScienceComputer Science (R0)