Establishing On-Line Corporate Training in Distributed, Synchronous eCollaboration: A Field Study

  • Tero Päivärinta
  • Bjørn Erik Munkvold
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6257)


Whereas technologies for eCollaboration are maturing, a need for learning eCollaboration in distributed organizations continues. This paper presents the experiences from establishing corporate training in distributed, synchronous eCollaboration. The training package was delivered solely on-line with synchronous interaction among the participants and the instructors. The study contributes to the scarce body of research on computer-supported collaborative learning in professional and corporate contexts. The reported experiences illustrate several challenges to establish corporate on-line training of eCollaboration: promotion of awareness of the benefits of learning eCollaboration, management of varying pre-skills of employees participating in distributed and synchronous eCollaboration, lack of common conventions for selecting and using tools for particular organizational eCollaboration scenarios, inclusion of synchronous eCollaboration in the corporate eLearning strategy, and alignment of focused eCollaboration competencies to ever-evolving corporate eCollaboration infrastructure, policies and IT operations.


eCollaboration distributed meetings computer-supported collaborative learning (CSCL) corporate training e-learning 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Munkvold, B.E.: Implementing Collaboration Technologies in Industry: Case Examples and Lessons Learned. Springer, London (2003)Google Scholar
  2. 2.
    Orlikowski, W.: Learning from Notes: Organizational Issues in Groupware Implementation. In: Mantel, M., Baecker, R. (eds.) Proceedings of the 1992 ACM conference on Computer-supported cooperative work, pp. 362–369. ACM, New York (1992)CrossRefGoogle Scholar
  3. 3.
    Riemer, K.: The Market for E-Collaboration Systems - Identification of System Classes Using Cluster Analysis. In: Österle, H., Schelp, J., Winter, R. (eds.) Proceedings of the Fifteenth European Conference on Information Systems, pp. 346–357. University of St. Gallen, St. Gallen (2007)Google Scholar
  4. 4.
    Mittleman, D.D., Briggs, R.O., Murphy, J., Davis, A.: Toward a Taxonomy of Groupware Technologies. In: Briggs, R.O., Antunes, P., de Vreede, G.-J., Read, A.S. (eds.) CRIWG 2008. LNCS, vol. 5411, pp. 305–317. Springer, Heidelberg (2008)CrossRefGoogle Scholar
  5. 5.
    Munkvold, B.E., Zigurs, I.: Integration of e-Collaboration Technologies: Research Opportunities and Challenges. International Journal of e-Collaboration 1(2), 1–24 (2005)Google Scholar
  6. 6.
    Munkvold, B.E.: Experiences from Global e-Collaboration: Contextual Influences on Technology Adoption and Use. IEEE T. Prof. Commun. 48(1), 78–86 (2005)CrossRefGoogle Scholar
  7. 7.
    Dillenbourg, P.: What Do You Mean by Collaborative Learning? In: Dillenbourg, P. (ed.) Collaborative-Learning: Cognitive and Computational Approaches, pp. 1–19. Elsevier, Oxford (1999)Google Scholar
  8. 8.
    Hórreo, V.S., Carro, R.M.: Studying the Impact of Personality and Group Formation on Learner Performance. In: Haake, J.M., Ochoa, S.F., Cechich, A. (eds.) CRIWG 2007. LNCS, vol. 4715, pp. 287–294. Springer, Heidelberg (2007)CrossRefGoogle Scholar
  9. 9.
    Stahl, G.: Groupware Goes to School. In: Haake, J.M., Pino, J.A. (eds.) CRIWG 2002. LNCS, vol. 2440, pp. 7–24. Springer, Heidelberg (2002)CrossRefGoogle Scholar
  10. 10.
    Smith, P.J.: Workplace Learning and Flexible Delivery. Rev. Educ. Res. 73(1), 53–88 (2003)CrossRefGoogle Scholar
  11. 11.
    Maushak, N., Ou, C.: Effect of Synchronous Communication on Graduate Students’ Online Collaboration. In: Proceedings of the Education International Conference (SITE), pp. 515–520. AASE, Chesapeake (2005)Google Scholar
  12. 12.
    Maor, D., Volet, S.: Interactivity in Professional Online Learning: A Review of Research Based Studies. Australas. J. Educ. Tec. 23(2), 269–290 (2007)Google Scholar
  13. 13.
    Hrastinski, S.: What is Online Learner Participation? A Literature Review. Comput. Educ. 51, 1755–1765 (2008)CrossRefGoogle Scholar
  14. 14.
    Malhotra, A., Majchrzak, A.: Virtual Workspace Technologies. Sloan Manage. Rev. 46(2), 11–14 (2005)Google Scholar
  15. 15.
    Nunamaker, J.F., Reinig, B.A., Briggs, R.O.: Principles for Effective Virtual Teamwork. Commun. ACM 52(4), 113–117 (2009)CrossRefGoogle Scholar
  16. 16.
    Pinsonneault, A., Caya, O.: Virtual Teams: What We Know, What We Don’t Know. International Journal of e-Collaboration 1(3), 1–16 (2005)Google Scholar
  17. 17.
    Alavi, M., Marakas, G.M., Yoo, Y.: A Comparative Study of Distributed Learning Environments on Learning Outcomes. Inform. Syst. Res. 13(4), 404–415 (2002)CrossRefGoogle Scholar
  18. 18.
    Vygotsky, L.S.: Mind in Society. The Development of Higher Psychological Processes. Harvard University Press, Cambridge (1978)Google Scholar
  19. 19.
    Hrastinski, S.: The Potential of Synchronous Communication to Enhance Participation in Online Discussions: A Case Study of Two e-Learning Courses. Inform. Manage. 45, 499–506 (2008)CrossRefGoogle Scholar
  20. 20.
    Hrastinski, S., Keller, C., Carlsson, S.A.: Towards a Design Theory for Synchronous Communication in Online Education. In: Chatterjee, S., Rossi, M. (eds.) Proceedings of the Second International Conference on Design Science Research in Information Systems and Technology (DESRIST 2007), pp. 208–224. CGU, Pasadena (2007)Google Scholar
  21. 21.
    Grudin, J.: Groupware and Social Dynamics: Eight challenges for developers. Commun. ACM 37(1), 92–105 (1994)CrossRefGoogle Scholar
  22. 22.
    Angehrn, A.A., Nabeth, T.: The L2C Project: Learning to Collaborate Through Advanced SmallWorld Simulations. In: Nejdl, W., Tochtermann, K. (eds.) EC-TEL 2006. LNCS, vol. 4227, pp. 452–457. Springer, Heidelberg (2006)CrossRefGoogle Scholar
  23. 23.
    Mittleman, D.D., Briggs, R.O., Nunamaker, J.F.: Best Practices in Facilitating Virtual Meetings: Some Notes from Initial Experience. Group Facilitation: A Research & Applications Journal 2(2), 5–14 (2000)Google Scholar
  24. 24.
    Hughes, S.C., Wickersham, L., Ryan-Jones, D.L., Smith, S.A.: Overcoming Social and Psychological Barriers to Effective On-Line Collaboration. Educ. Technol. Soc. 5(1), 86–92 (2002)Google Scholar
  25. 25.
    Berge, Z.L.: Obstacles to Distance Training and Education in Corporate Organizations. Journal of Workplace Learning 14(5), 182–189 (2002)CrossRefMathSciNetGoogle Scholar
  26. 26.
    Briggs, R.O., Davis, A.J., Murphy, J.D., Steinhauser, L., Carlisle, T.F.: Transferring a Collaborative Work Practice to Practitioners. In: Haake, J.M., Ochoa, S.F., Cechich, A. (eds.) CRIWG 2007. LNCS, vol. 4715, pp. 295–302. Springer, Heidelberg (2007)CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Tero Päivärinta
    • 1
  • Bjørn Erik Munkvold
    • 1
  1. 1.Department of Information SystemsUniversity of AgderKristiansandNorway

Personalised recommendations