A Method for Identification and Representation of Business Process Deviations
Nowadays, process management represents a fundamental initiative to provide competitive advantages to organizations. The ability to build and operate such processes can provide competitive advantages to these organizations. In this paper, we present an approach for elicitating and discovering problems in business processes that combines the technique of group storytelling with the theory of constraints. This article suggests that group storytelling allows the collection of knowledge to identify the gaps and deviations that exist in business processes, while the theory of constraints provides a language for representing them. We conducted and reported an experimentation of the proposed method in the petroleum field sampling process, with the support of a groupware tool.
KeywordsGroup storytelling Theory of Constraints Business Process
Unable to display preview. Download preview PDF.
- 1.APICS: The Association for Operations Management Dictionary, http://www.apics.org/Resources/APICSDictionary.htm
- 2.Cox, J., Spencer, M.S.: The Constraints Management Handbook. CRC Press, Boca Raton (1998)Google Scholar
- 3.Davenport, T.H.: Mission critical: realizing the promise of enterprise systems. Harvard Business School Press, Boston (2000)Google Scholar
- 4.Gerstner, L.V.: Who Says Elephants Can’t Dance? Harper Business, New York (2002)Google Scholar
- 5.Cambridge Online Dictionary, http://dictionary.cambridge.org/
- 6.Klein, D.J., Debruine, M.: A Thinking Process for Establishing Management Polices. Review of Business 16, 31–37 (1995)Google Scholar
- 7.Lelic, S.: Fuel Your Imagination - KM and the Art of Storytelling. Knowledge Management Magazine 5 (2001)Google Scholar
- 8.Nonaka, I., Takeuchi, H.: The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford University Press, New York (1995)Google Scholar
- 9.Noreen, E., Smith, D., Mackey, J.T.: The Theory of Constraints and its Implications for Management Accounting. North River Press, Great Barrington (1995)Google Scholar
- 10.Perret, R., Borges, M.R.S., Santoro, F.M.: Applying Group Storytelling in Knowledge Management. In: de Vreede, G.-J., Guerrero, L.A., Marín Raventós, G. (eds.) CRIWG 2004. LNCS, vol. 3198, pp. 34–41. Springer, Heidelberg (2004)Google Scholar
- 12.Senge, P.M.J., Spencer, M.S.: Fifth Discipline Fieldbook. Doubleday, Massachusetts (1994)Google Scholar
- 13.Valle, C., Raybourn, E.M., Prinz, W., Borges, M.R.S.: Group Storytelling to Support Tacit Knowledge Externalization. In: 10th International Conference on Human-Computer Interaction, pp. 1218–1222. HCI International, Crete (2003)Google Scholar