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A Method for Identification and Representation of Business Process Deviations

  • Lilian Bitton Migon
  • Marcos R. S. Borges
  • Maria Luiza Machado Campos
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6257)

Abstract

Nowadays, process management represents a fundamental initiative to provide competitive advantages to organizations. The ability to build and operate such processes can provide competitive advantages to these organizations. In this paper, we present an approach for elicitating and discovering problems in business processes that combines the technique of group storytelling with the theory of constraints. This article suggests that group storytelling allows the collection of knowledge to identify the gaps and deviations that exist in business processes, while the theory of constraints provides a language for representing them. We conducted and reported an experimentation of the proposed method in the petroleum field sampling process, with the support of a groupware tool.

Keywords

Group storytelling Theory of Constraints Business Process 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Lilian Bitton Migon
    • 1
  • Marcos R. S. Borges
    • 1
  • Maria Luiza Machado Campos
    • 1
  1. 1.Graduate Program in Informatics, Computer Science DepartmentFederal University of Rio de JaneiroRio de JaneiroBrazil

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