A Mobile Computer System to Support Collaborative Ethnography: An Approach to the Elicitation of Knowledge of Work Teams in Complex Environments

  • Luiz Carlos L. Silva Junior
  • Marcos R. S. Borges
  • Paulo Victor R. de Carvalho
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6257)


The paper presents a collaborative ethnography approach for knowledge elicitation of work teams in complex environments. It discusses the concepts of cognitive systems, distributed cognition, and presents a review of methods commonly used in the elicitation of knowledge both in the case of traditional and complex environments. Then, it points to some advantages of a collaborative approach in comparison to other non-collaborative approaches. An evaluation plan of the collaborative ethnography approach based on experimentation, and the development of a mobile system to support the proposed methodology is also presented. This system aims to stimulate collaboration and an organization in the ethnographic knowledge elicitation process.


Ethnography mobile 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Luiz Carlos L. Silva Junior
    • 1
  • Marcos R. S. Borges
    • 1
  • Paulo Victor R. de Carvalho
    • 1
  1. 1.Graduate Program in InformaticsUniversidade Federal do Rio de JaneiroRio de JaneiroBrasil

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