The Mind’s Eye on Personal Profiles: How to Inform Initial Trustworthiness Assessments in Virtual Project Teams

  • Ellen Rusman
  • Jan van Bruggen
  • Peter Sloep
  • Martin Valcke
  • Rob Koper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6257)


Personal information is an important precursor for the trust formation process in virtual project teams. However, till today it has remained unclear what specific personal information most trustors prefer. Insight in their preferences as well as in their foundation could support the development of templates that provide communication support to virtual teams. In this paper, we describe and empirically test an approach that links trustors’ common information preferences and a TrustWorthiness’ ANtecedents (TWAN) framework. Thus, we provide ‘the mind’s eye’ on interpreting and valuing information elements.


trust virtual teams online identity 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Ellen Rusman
    • 1
  • Jan van Bruggen
    • 1
  • Peter Sloep
    • 1
  • Martin Valcke
    • 2
  • Rob Koper
    • 1
  1. 1.Open University of the Netherlands, CELSTECHeerlenThe Netherlands
  2. 2.Department of Educational StudiesGhent UniversityGhentBelgium

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