Abstract
A company’s ability to flexibly adapt to changing business requirements is one key factor to remain competitive. The required flexibility in people-driven processes is usually achieved through ad-hoc workflows. Effective guidance in ad-hoc workflows requires simultaneous consideration of multiple goals: support of individual work habits, exploration of crowd process knowledge, and automatic adaptation to changes. This paper presents a self-adjusting approach for providing context-sensitive process recommendations based on the analysis of user behavior, crowd processes, and continuous application of process detection. Specifically, we classify users as eagles (i.e., specialists) or flock. The approach is evaluated in the context of the European research project Commius.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Dustdar, S.: Caramba Process-Aware Collaboration System Supporting Ad hoc and Collaborative Processes in Virtual Team. Distributed Parallel Databases 15(1), 45–66 (2004)
Burkhart, T., Loos, P.: Flexible business processes - evaluation of current approaches. In: Proceedings of Multikonferenz Wirtschaftsinformatik - MKWI 2010 (2010)
Huth, C., Erdmann, I., Nastansky, L.: Groupprocess: Using process knowledge from the participative design and practical operation of ad hoc processes for the design of structured workflows. In: HICSS (2001)
Dellen, B., Maurer, F., Pews, G.: Knowledge based techniques to increase the flexibility of workflow management. In: Data and Knowledge Engineering.North-Holland, Amsterdam (1997)
Regev, G., Soffer, P., Schmidt, R.: Taxonomy of flexibility in business processes. In: BPMDS (2006)
Adams, M., Hofstede, A., Edmond, D., van der Aalst, W.: Facilitating flexibility and dynamic exception handling in workflows through worklets. In: CAiSE 2005, pp. 45–50 (2005)
Reijers, H., Rigter, J., Aalst, W.V.D.: The case handling case. International Journal of Cooperative Information Systems 12, 365–391 (2003)
Sadiq, S.W., Sadiq, W., Orlowska, M.E.: Pockets of flexibility in workflow specification. In: Kunii, H.S., Jajodia, S., Sølvberg, A. (eds.) ER 2001. LNCS, vol. 2224, pp. 513–526. Springer, Heidelberg (2001)
Soffer, P.: On the notion of flexibility in business processes. In: Pastor, Ó., Falcão e Cunha, J. (eds.) CAiSE 2005. LNCS. Springer, Heidelberg (2005)
Müller, R., Greiner, U., Rahm, E.: Agent work: a workflow system supporting rule-based workflow adaptation. Data Knowl. Eng. 51(2), 223–256 (2004)
Adamides, E.D., Stamboulis, Y., Pomonis, N.: Modularity and strategic flexibility: a cognitive and dynamic perspective. In: Systems Dynamics Society Conference 2005 (2005)
Polyvyanyy, A., Weske, M.: Flexible process graph: A prologue. In: OTM Conferences, vol. (1), pp. 427–435 (2008)
Adams, M., Edmond, D., ter Hofstede, A.H.M.: The application of activity theory to dynamic workflow adaptation issues. In: 7th Pacific Asia Conference on Information Systems, pp. 1836–1852 (2003)
Eichholz, C., Dittmar, A., Forbrig, P.: Using task modelling concepts for achieving adaptive workflows. In: EHCI/DS-VIS, pp. 96–111 (2004)
Stoitsev, T., Scheidl, S., Spahn, M.: A framework for light-weight composition and management of ad-hoc business processes. In: Winckler, M., Johnson, H., Palanque, P. (eds.) TAMODIA 2007. LNCS, vol. 4849, pp. 213–226. Springer, Heidelberg (2007)
Pesic, M., van der Aalst, W.M.P.: A declarative approach for flexible business processes management. In: Business Process Management Workshops, pp. 169–180 (2006)
Pesic, M., Schonenberg, M.H., Sidorova, N., van der Aalst, W.M.P.: Constraint-based workflow models: Change made easy. In: OTM Conferences, vol. (1), pp. 77–94 (2007)
Schonenberg, H., Weber, B., Dongen, B., Aalst, W.: Supporting flexible processes through recommendations based on history. In: Dumas, M., Reichert, M., Shan, M.-C. (eds.) BPM 2008. LNCS, vol. 5240, pp. 51–66. Springer, Heidelberg (2008)
Almeida, T., Vieira, S.C., Casanova, M.A.: Flexible workflow execution through an ontology-based approach. In: Workshop on Ontologies as Software Engineering Artifacts, OOPSLA (2004)
Vanderfeesten, I.T.P., Reijers, H.A., van der Aalst, W.M.P.: Product based workflow support: Dynamic workflow execution. In: Bellahsène, Z., Léonard, M. (eds.) CAiSE 2008. LNCS, vol. 5074, pp. 571–574. Springer, Heidelberg (2008)
TIBCO, Software, Inc.: Tibco iprocess conductor (2007)
Gaaloul, W., Baïna, K., Godart, C.: Log-based mining techniques applied to web service composition reengineering. Service Oriented Computing and Applications 2(2-3), 93–110 (2008)
Burkhart, T., Werth, D., Loos, P.: ”Commius An Email Based Interoperability Solution Tailored For SMEs. Journal Of Digital Information Management 6 (2008)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Dorn, C., Burkhart, T., Werth, D., Dustdar, S. (2010). Self-adjusting Recommendations for People-Driven Ad-Hoc Processes. In: Hull, R., Mendling, J., Tai, S. (eds) Business Process Management. BPM 2010. Lecture Notes in Computer Science, vol 6336. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-15618-2_23
Download citation
DOI: https://doi.org/10.1007/978-3-642-15618-2_23
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-15617-5
Online ISBN: 978-3-642-15618-2
eBook Packages: Computer ScienceComputer Science (R0)