Abstract
Poor communication is a major cause of adverse patient events in hospitals. Although sophisticated simulators are in use for performing medical operations, there is comparatively little technology support being used for improving communication skills including patient history taking. Artificial Intelligence and Natural Language Processing researchers have developed sophisticated algorithms for analysing conversations. We are experimentally developing software that can visualise the combined output of these algorithms, as a diagnostic toolkit for medical communication.
Chapter PDF
Similar content being viewed by others
Keywords
References
Brennan, T.A., Leape, L.L., Laird, N.M., Hebert, L., Localio, A.R., Lawthers, A.G., Newhouse, J.P., Weiler, P.C., Hiatt, H.H.: Incidence of adverse events and negligence in hospitalized patients: results of the Harvard medical practice study. Quality and Safety in Health Care 13(2), 145 (2004)
Wilson, R., Runciman, W., Gibberd, R., Harrison, B., Newby, L., Hamilton, J.: The quality in Australian healthcare survey. The Medical Journal of Australia 163, 458–471 (1995)
Australian Institute of Health and Welfare. Sentinel events in Australian public hospitals 2004-05. Australian Institute of Health & Welfare (2005)
Leonard, M., Graham, S., Bonacum, D.: The human factor: the critical importance of effective teamwork and communication in providing safe care. Quality and Safety in Healthcare 13, i85–i90 (1995)
Zinn, C.: 14000 Preventable deaths in Australian hospitals. British Medical Journal 310, 14–87 (1995)
Roter, D., Larson, S.: The Roter interaction analysis system (RIAS): utility and flexibility for analysis of medical interactions. Patient Education and Counseling 46(4), 243–251 (2002)
Apker, J., Mallak, L.A., Applegate, E.B., Gibson, S.C., Ham, J.J., Johnson, N.A., Street, R.L.: Exploring emergency physician-hospitalist handoff interactions: development of the Handoff Communication Assessment. Annals of Emergency Medicine 55, 161–170 (2010)
Siminoff, L.A., Graham, G.C., Gordon, N.H.: Cancer communication patterns and the influence of patient characteristics: Disparities in information-giving and affective behaviors. Patient Education and Counseling 62(3), 355–360 (2006)
Street, R.L., Gordon, H.S.: The clinical context and patient participation in post-diagnostic consultations. Patient Education and Counseling 64(1), 217–224 (2006)
Connor, M., Fletcher, I., Salmon, P.: The analysis of verbal interaction sequences in dyadic clinical communication: A review of methods. Patient Education and Counseling 75(2), 169–177 (2009)
Smith, A.E.: Automatic extraction of semantic networks from text using Leximancer. In: HLT-NAACL 2003 Human Language Technology Conference of the North American Chapter of the Association for Computational Linguistics: Companion volume, pp. Demo23–Demo24. ACL, Edmonton (2003)
Deerwester, S., Dumais, S.T., Furnas, G.W., Landauer, T.K., Harshman, R.: Indexing by latent semantic analysis. Journal of the American Society for Information Science 41(6), 391–407 (1990)
Blei, D.M., Ng, A.Y., Jordan, M.I.: Latent Dirichlet allocation. Journal of Machine Learning Research 3, 993–1022 (1993)
Smith, A.E., Humphries, M.S.: Evaluation of unsupervised semantic mapping of natural language with Leximancer concept mapping. Behaviour Research Methods 38(2), 262–279 (2006)
Landauer, T.K., Laham, D., Rehder, B., Schreiner, M.E.: How well can passage meaning be derived without using word order? A comparison of Latent Semantic Analysis and humans. In: Proc. of the Nineteenth Annual Conference of the Cognitive Science Society, p. 412 (1997)
Yin, B., Chen, F.: Towards automatic cognitive load measurement from speech analysis. In: Human-Computer Interaction: HCI Intelligent Multimodal Interaction Environments, pp. 1011–1020. Springer, Berlin (2007)
Bergin, R.A., Fors, U.G.H.: Interactive simulated patient—an advanced tool for student-activated learning in medicine and healthcare. Computers & Education 40(4), 361–376 (2003)
Stevens, A.: The use of virtual patients to teach medical students history taking and communication skills. American Journal of Surgery 191(6), 806–811 (2006)
Kerr, M.P.: A qualitative study of shift handover practice and function from a socio-technical perspective. Journal of Advanced Nursing 37(2), 125–134 (2002)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 IFIP
About this paper
Cite this paper
Billingsley, W., Gallois, C., Smith, A., Marks, T., Bernal, F., Watson, M. (2010). Towards a Diagnostic Toolbox for Medical Communication. In: Takeda, H. (eds) E-Health. E-Health 2010. IFIP Advances in Information and Communication Technology, vol 335. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-15515-4_18
Download citation
DOI: https://doi.org/10.1007/978-3-642-15515-4_18
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-15514-7
Online ISBN: 978-3-642-15515-4
eBook Packages: Computer ScienceComputer Science (R0)