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Using BATNAs and WATNAs in Online Dispute Resolution

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New Frontiers in Artificial Intelligence (JSAI-isAI 2009)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 6284))

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Abstract

When contracting through software agents, disputes will inevitably arise. Thus there is an urgent need to find alternatives to litigation for resolving conflicts. Methods of Online Dispute Resolution (ODR) need to be considered to resolve such disputes. Having agents understanding what the dispute is about, managing all interaction between the parties and even formulating proposed solutions is an important innovation. Hence it is of the utmost relevance that the agents may be able to recognise and evaluate the facts, the position of the parties and understand all the relevant data. In many circumstances, risk management and avoidance will be a crucial point to be considered. In this sense we analyze the usefulness of a parallel concept to BATNA – Best Alternative to Negotiated Agreement, that of a WATNA – Worst Alternative to Negotiated Agreement, allowing the software agents to consider the space between BATNA and WATNA as a useful element to be taken into account when making or accepting a proposal. These software agents embodied with intelligent techniques are integrated in an architecture designed to provide support to the ODR in a system we have developed for the resolution of labour disputes - UMCourt. In this context software agents are used to compute and provide the parties with the best and worst alternative to a negotiated agreement.

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Author information

Authors and Affiliations

  1. Escola de Direito, Universidade do Minho, Braga, Portugal

    Francisco Andrade

  2. DI-CCTC, Universidade do Minho, Braga, Portugal

    Paulo Novais, Davide Carneiro & José Neves

  3. School of Management and Information Systems, Victoria University, Melbourne, Australia

    John Zeleznikow

Authors
  1. Francisco Andrade
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  2. Paulo Novais
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  3. Davide Carneiro
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  4. John Zeleznikow
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  5. José Neves
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Editor information

Editors and Affiliations

  1. SRA Inc., Key Technology Laboratory, 2-32-8 Minami-Ikebukuro, Toyoshima-Ku, 171-8513, Tokyo, Japan

    Kumiyo Nakakoji

  2. National Institute of Information and Communications Technology, 3-5 Hikaridai, Seika-cho, Soraku-gun, 619-0289, Kyoto, Japan

    Yohei Murakami

  3. Department of English, Aoyama Gakuin University, 4-4-25 Shibuya, Shibuya-ku, 150-8366, Tokyo, Japan

    Elin McCready

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Andrade, F., Novais, P., Carneiro, D., Zeleznikow, J., Neves, J. (2010). Using BATNAs and WATNAs in Online Dispute Resolution. In: Nakakoji, K., Murakami, Y., McCready, E. (eds) New Frontiers in Artificial Intelligence. JSAI-isAI 2009. Lecture Notes in Computer Science(), vol 6284. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-14888-0_2

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  • DOI: https://doi.org/10.1007/978-3-642-14888-0_2

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  • Print ISBN: 978-3-642-14887-3

  • Online ISBN: 978-3-642-14888-0

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