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Comparison of Coordination Communication and Expertise Communication in Software Development: Motives, Characteristics, and Needs

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New Frontiers in Artificial Intelligence (JSAI-isAI 2009)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 6284))

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Abstract

The research question we pursue is how to go beyond existing communication media to nurture communication in software development. Nurturing communication in software development is not about increasing the amount of communication but about increasing the quality of the communication experience in the context of software development. Existing studies have shown that different motives and needs are inherent when developers communicate with one another. Identifying coordination communication (c-comm for short) and expertise communication (e-comm) as two distinct types of communication, we characterize the difference between the two and discuss important factors to take into account in designing mechanisms to support each type of communication.

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Author information

Authors and Affiliations

  1. Key Technology Laboratory, SRA Inc, Japan

    Kumiyo Nakakoji & Yunwen Ye

  2. Precision and Intelligence Laboratories, Tokyo Institute of Technology, Japan

    Yasuhiro Yamamoto

Authors
  1. Kumiyo Nakakoji
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  2. Yunwen Ye
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  3. Yasuhiro Yamamoto
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Editor information

Editors and Affiliations

  1. SRA Inc., Key Technology Laboratory, 2-32-8 Minami-Ikebukuro, Toyoshima-Ku, 171-8513, Tokyo, Japan

    Kumiyo Nakakoji

  2. National Institute of Information and Communications Technology, 3-5 Hikaridai, Seika-cho, Soraku-gun, 619-0289, Kyoto, Japan

    Yohei Murakami

  3. Department of English, Aoyama Gakuin University, 4-4-25 Shibuya, Shibuya-ku, 150-8366, Tokyo, Japan

    Elin McCready

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Nakakoji, K., Ye, Y., Yamamoto, Y. (2010). Comparison of Coordination Communication and Expertise Communication in Software Development: Motives, Characteristics, and Needs. In: Nakakoji, K., Murakami, Y., McCready, E. (eds) New Frontiers in Artificial Intelligence. JSAI-isAI 2009. Lecture Notes in Computer Science(), vol 6284. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-14888-0_14

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  • DOI: https://doi.org/10.1007/978-3-642-14888-0_14

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-14887-3

  • Online ISBN: 978-3-642-14888-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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