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Determinants of Continuance Intention towards Self-service Innovation: A Case of Electronic Government Services

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Exploring Services Science (IESS 2010)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 53))

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Abstract

Service science has attracted the attention of researchers from different disciplines and has become an increasing important issue. As service science was proposed to integrate people, management and technologies, the self-service innovation, such as electronic government (e-Government) services, have shown its unique implication in this field. To explore the determinants of continuance intention towards self-service innovation, this study utilizes psychological approaches, revealing how users’ innovative style and involvement level may influence their continuance intentions towards innovative e-Government service. Based on psychological and marketing theories, this study proposed research propositions and provide useful insights for practical implications in terms of enhancing the execution performance via integrating the psychological approach into the pilot implementation strategy for self-service innovation.

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Author information

Authors and Affiliations

  1. Department of Management Information Systems, National Chiayi University, 580 Sinmin Rd., Chiayi, 60054, Taiwan

    Shu-Lu Hsu & Hersen Doong

  2. Department of Information Management, National Chung Cheng University, 168 University Rd., Min-Hsiung, Chiayi, 621, Taiwan

    Huichich Wang

Authors
  1. Shu-Lu Hsu
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  2. Huichich Wang
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  3. Hersen Doong
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Editor information

Editors and Affiliations

  1. University of Geneva, CUI, , ,, Batelle - bâtiment A, 7, route de Drize, 1227, Carouge, Switzerland

    Jean-Henry Morin

  2. University of Geneva, CUI, Batelle - bâtiment A, 7, route de Drize, 1227, Carouge, Switzerland

    Jolita Ralyté  & Mehdi Snene  & 

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Hsu, SL., Wang, H., Doong, H. (2010). Determinants of Continuance Intention towards Self-service Innovation: A Case of Electronic Government Services. In: Morin, JH., Ralyté, J., Snene, M. (eds) Exploring Services Science. IESS 2010. Lecture Notes in Business Information Processing, vol 53. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-14319-9_5

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  • DOI: https://doi.org/10.1007/978-3-642-14319-9_5

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-14318-2

  • Online ISBN: 978-3-642-14319-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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