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International Conference on Exploring Services Science

IESS 2010: Exploring Services Science pp 45–57Cite as

Lean Manufacturing in Public Services: Prospects for Value Creation

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 53))

Abstract

The purpose of this paper is to investigate the utilization of lean manufacturing systems in public service operations for potential added value. A case study of lean manufacturing implementation at a UK city council was carried out using in-depth interviews with key personnel coupled with documents collection. The Organizational Commitment Questionnaire (OCQ) was administered among front-line employees. Results show that lean manufacturing systems could create significant added value to the business and employees. A strong relationship was demonstrated between the lean manufacturing implementation and the affective commitment level of employees. This paper is one of a few studies that demonstrate the applicability of manufacturing systems in other settings and that they can generate significant added value for the service department and its employees.

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Author information

Authors and Affiliations

  1. Wolfson School of Mechanical and Manufacturing Engineering, Loughborough University, Leicestershire, LE11 3TU, UK

    Ayham Jaaron & Chris Backhouse

Authors
  1. Ayham Jaaron
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  2. Chris Backhouse
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Editor information

Editors and Affiliations

  1. University of Geneva, CUI, , ,, Batelle - bâtiment A, 7, route de Drize, 1227, Carouge, Switzerland

    Jean-Henry Morin

  2. University of Geneva, CUI, Batelle - bâtiment A, 7, route de Drize, 1227, Carouge, Switzerland

    Jolita Ralyté  & Mehdi Snene  & 

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Jaaron, A., Backhouse, C. (2010). Lean Manufacturing in Public Services: Prospects for Value Creation. In: Morin, JH., Ralyté, J., Snene, M. (eds) Exploring Services Science. IESS 2010. Lecture Notes in Business Information Processing, vol 53. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-14319-9_4

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  • DOI: https://doi.org/10.1007/978-3-642-14319-9_4

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-14318-2

  • Online ISBN: 978-3-642-14319-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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