Abstract
Recently, there has been recognized a significant movement towards services, which is reflected in GDP of countries as well as it is mirrored by customers needs and expectations. Therefore, since the services are provided by means of service systems, the attention has to be paid to the service systems and their description. The Service Science theory is being developed and improved every day, hence it will take some time to build it stabile and sound. Basic and commonly shared knowledge is still missing.
This paper contributes to the service science foundation. Based on extended definition of service systems, it proposes the concept of a prime service system as a service system in a context of clients benefits. A definition of the cooperation of service systems is given and the paper concludes with a definition of a dual service system, which is a service system based on collaboration of two prime service systems. The paper discusses the introduced concepts on examples of business enterprises and academic institutions.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Basole, R.C., Rouse, W.B.: Complexity of Service Value Network: Conceptualization and Empirical Investiagation. IBM Systems Journal, SSME - Service Science, Management, and Engineering 47(1), 53–70 (2008)
Glushko, R.J.: Seven Contexts for Service System Design. In: Mglio, P.P., Kieliszewksi, C., Spohrer, J. (eds.) Handbook of Service Science. Springer, New York (2010) (to be published)
Hocová, P., Falcão e Cunha, J., Staníček, Z.: Assessment of Individuals Cooperating Towards Value Co-Creation in a Dynamic Service System Environment. In: Proceeding of the QUIS 11 - The Service Conference, Wolfsburg, Germany (June 2009)
Hocová, P.: INnovation&COoperation: the Reference Model of Service System for Supporting Cooperation. Faculty of Informatics, Masaryk University, Internal Report, FIMU Botanicka 68a, Brno, Czech Republic, 2009-10-01 (provisional title; to be submitted as PhD thesis) (2009)
Facts and figures: China’s main targets for 2006-2010 (2009), http://english.gov.cn2006-0306content219504.htm (retrieved October 1, 2009)
Lusch, R.F., Vargo, S.L.: The Service-Dominant Mindset. Service Science, Management, and Engineering, 89–96 (2008)
Maglio, P.P., Spohrer, J., Seidman, D.I., Ritsko, J.J.: Preface. IBM Systems Journal, SSME - Service Science, Management, and Engineering 47(1), 3–4 (2008)
Qui, R.: Service Science: Scientific Study of Service Systems. Service Science (2009)
Spohrer, J.: Services Sciences, Management, end Engineering (SSME) and its relation to academic disciplines. In: Proceedings of First German Service Science Conference (2006)
Spohrer, J., Maglio, P.P., Bailey, J., Gruhl, D.: Steps toward a Science of Service Systems. IEEE Computer 40(1), 71–77 (2007)
Spohrer, J., Andersson, L., Pass, N., Ager, T., Gruhl, D.: Service Science. IBM Research. Journal of Grid Computing, Special Issue on Grid Economics and Business Models (August 2007)
Service System, Modeling and Execution Research Group at Faculty of Informatics, Masaryk University, Czech Republic, http://www.fi.muni.cz/research/enterprise/services.xhtml.en
Staníček, Z.: SSME* - Service Systems, Modeling, Execution, Education, Evaluation. Faculty of Informatics, Masaryk University, Internal Report, FIMU Botanicka 68a, Brno, Czech Republic, 2009-10-01 (provisional title; to be submitted as habilitation thesis) (2010)
Staníček, Z., Winkler, M.: Service Systems through the Prism of Conceptual Modeling. In: Proceedings of the 2009 Naples Forum on Service: Service-Dominant Logic, Service Science and Network Theory. Giannini Editore, Napoli (2009)
Vargo, S.L., Lusch, R.F.: Evolving to a New Dominant Logic for Marketing. Journal of Marketing 68, 1–17 (2004)
Vargo, S.L., Lush, R.F.: The Four Services Marketing Myths: Remnants from a Manufacturing Model. Journal of Service Research, 324–335 (May 2004)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Hocová, P., Staníček, Z. (2010). On Service Systems – By Definition of Elementary Concepts towards the Sound Theory of Service Science. In: Morin, JH., Ralyté, J., Snene, M. (eds) Exploring Services Science. IESS 2010. Lecture Notes in Business Information Processing, vol 53. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-14319-9_14
Download citation
DOI: https://doi.org/10.1007/978-3-642-14319-9_14
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-14318-2
Online ISBN: 978-3-642-14319-9
eBook Packages: Computer ScienceComputer Science (R0)