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Discovering Software Process and Product Quality Criteria in Software as a Service

  • Conference paper
Product-Focused Software Process Improvement (PROFES 2010)

Part of the book series: Lecture Notes in Computer Science ((LNPSE,volume 6156))

Abstract

SaaS (Software as a Service) has become one of the fastest-growing innovative fields of the IT sector. Yet, as any other software intensive organizations, SaaS providers also need to deliver the service quality they offer. And, although, today exist a multitude of software quality models, so far, a specific adaptation does not exist to the SaaS context. Therefore, we present the results of our research on discovering software process and product quality criteria in the SaaS scenario. We adopted a research methodology, including, domain analysis, stakeholders interviews and literature review to elicit quality criteria and a survey to validate and prioritize the identified criteria. Such a set of identified quality criteria may help service clients to select providers as well as serve as a basis for a mapping relevant software process areas and best practices in order to adapt existing capability/maturity models and standards to this specific domain.

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Author information

Authors and Affiliations

  1. Department of Automation and Systems, Federal University of Santa Catarina, Brazil

    Maiara Heil Cancian & Ricardo José Rabelo

  2. Graduate Program in Knowledge Engineering and Management, Federal University of Santa Catarina, Brazil

    Jean Carlo Rossa Hauck

  3. Graduate Program in Computer Science (PPGCC), Federal University of Santa Catarina, Brazil

    Christiane Gresse von Wangenheim

Authors
  1. Maiara Heil Cancian
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  2. Jean Carlo Rossa Hauck
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  3. Christiane Gresse von Wangenheim
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  4. Ricardo José Rabelo
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Editor information

Editors and Affiliations

  1. Software Development Group, IT University of Copenhagen, Rued Langgaards Vej 7, 2300, Copenhagen, Denmark

    M. Ali Babar

  2. VTT Technical Research Centre of Finland, Kaitoväylä 1, 90570, Oulu, Finland

    Matias Vierimaa

  3. Department of Information Processing Science, University of Oulu, P.O. Box 3000, 90014, Oulu, Finland

    Markku Oivo

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© 2010 Springer-Verlag Berlin Heidelberg

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Cancian, M.H., Hauck, J.C.R., von Wangenheim, C.G., Rabelo, R.J. (2010). Discovering Software Process and Product Quality Criteria in Software as a Service. In: Ali Babar, M., Vierimaa, M., Oivo, M. (eds) Product-Focused Software Process Improvement. PROFES 2010. Lecture Notes in Computer Science, vol 6156. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-13792-1_19

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  • DOI: https://doi.org/10.1007/978-3-642-13792-1_19

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-13791-4

  • Online ISBN: 978-3-642-13792-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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