Abstract
In this chapter we discuss the step of the methodology which supports the definition of priority services and their quality value targets. As for the overall methodology, the general idea is that the choice should be driven by a clear understanding of
This chapter is authored by Gianluigi Viscusi.
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Grönroos, C.: Service Management and Marketing. Managing the Moments of Truth in Service Competition. Lexington Books, Lexington, MA (1990)
Palmonari, M., Viscusi, G., Batini, C.: A semantic repository approach to improve the government to business relationship. Data Knowl. Eng. 65(3), 485–511 (2008)
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Viscusi, G., Batini, C., Mecella, M. (2010). Definition of Priority Services and Value Targets. In: Information Systems for eGovernment. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-13571-2_8
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DOI: https://doi.org/10.1007/978-3-642-13571-2_8
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Online ISBN: 978-3-642-13571-2
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