Abstract
In this chapter we give an overview of technologies and tools that can support the management of attention of employees. Moreover, we present a novel approach for managing users’ attention in knowledge intensive organisations which goes beyond informing a user about changes in relevant information towards proactively supporting the user to react on changes. The approach is based on an expressive attention model, which is realized by combining ECA rules with ontologies. We present the system’s architecture, describe its main components and present early evaluation results.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Abecker, A., Bernardi, A., Hinkelmann, K., Kühn, O., Sintek, M.: Context-aware, proactive delivery of task-specific information: the Know-More Project. Information Systems Frontiers 2, 253–276 (2000)
Agostini, A., De Michelis, G., Grasso, M.A., Prinz, W., Syri, A.: Contexts, work processes and workspaces. In: Proceedings of the International Workshop on the Design of Cooperative Systems (COOP 1995), INRIA, Antibes, France, pp. 219–238 (1995)
Ahn, H.J., Lee, H.J., Cho, K., Park, S.J.: Utilizing knowledge context in virtual collaborative work. Decision Support Systems 39(4), 563–582 (2005)
Allport, A.: Attention and Control: Have We Been Asking the Wrong Questions? A Critical Review of Twenty-Five Years. In: Meyer, D.E., Kornblum, S. (eds.) Attention and Performance, vol. XIV. MIT Press, London (1992)
AttentionXML specifications, http://developers.technorati.com/wiki/attentionxml
Budzik, J., Hammond, K.W.: Anticipating and contextualizing information needs. In: Proceedings of the Sixty-Second Annual Meeting of the American Society for Information Science (1999)
Davenport, T., Beck, J.: The Attention Economy: Understanding the New Currency of Business. Harvard Business School Press, Boston (2001)
Horvitz, E., Kadie, C.M., Paek, T., Hovel, D.: Models of attention in computing and communication: From principles to applications. Communications of the ACM 46(3), 52–59 (2003)
Liu, L., Pu, C., Tang, W.: WebCQ - Detecting and Delivering Information Changes on the Web. In: Proceedings of the IEEE Conference on Information and Knowledge Management, Washington, DC, pp. 512–519 (2000)
Maglio, P.P., Campbell, C.S., Barrett, R., Selker, T.: An architecture for developing attentive information systems. In: Knowledge-Based Systems, vol. 14, pp. 103–110. Elsevier Science, Amsterdam (2001)
Maus, H.: Workflow context as a means for intelligent information support. In: Akman, V., et al. (eds.) CONTEXT 2001. LNCS (LNAI), vol. 2116, pp. 261–274. Springer, Heidelberg (2001)
Rhodes, B.: Just-In-Time Information Retrieval. Ph.D. dissertation, MIT Media Arts and Sciences, Cambridge, MA (June 2000)
Roda, C., Thomas, J.: Attention Aware Systems: Theory, Application, and Research Agenda. Computers in Human Behaviour 22, 557–587 (2006)
Shell, J.S., Selker, T., Vertegaal, R.: Interacting with groups of computers. Communications of the ACM 46(43), 40–46 (2003)
Vertegaal, R.: Attentive User Interfaces, Introduction to Special Issue. Communications of the ACM 46(3), 30–33 (2003)
Vertegaal, R., Shell, J.S., Chen, D., Mamuji, A.: Designing for augmented attention: Towards a framework for attentive user interfaces. Computers in Human Behaviour 22, 771–789 (2006)
Wood, S., Cox, R., Cheng, P.: Attention Design: Eight Issues to Consider. Computers in Human Behaviour 22, 588–602 (2006)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer Berlin Heidelberg
About this chapter
Cite this chapter
Karapiperis, S., Stojanovic, N., Anicic, D., Apostolou, D., Despotis, D. (2010). Enterprise Attention Management. In: Tsihrintzis, G.A., Jain, L.C. (eds) Multimedia Services in Intelligent Environments. Smart Innovation, Systems and Technologies, vol 3. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-13396-1_12
Download citation
DOI: https://doi.org/10.1007/978-3-642-13396-1_12
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-13395-4
Online ISBN: 978-3-642-13396-1
eBook Packages: EngineeringEngineering (R0)