Abstract
Research on after-sales supply chain management has commonly emphasized strategic business aspects and the application of generic operations control principles. The adoption of Internet and identification technology in after-sales operations opens up new and interesting perspectives that may enable a radical reorganization of after-sales supply chain planning and control. This chapter introduces the product centric service concept, which is the particular organizational perspective that is the basis for the reorganization of the after-sales supply chain. A two-layer approach for organizing after-sales supply chain planning and control is described and the potential benefits explained.
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Holmström, J., Cheikhrouhou, N., Farine, G., Främling, K. (2010). Product Centric Organization of After-Sales Supply Chain Planning and Control. In: Fransoo, J., Waefler, T., Wilson, J. (eds) Behavioral Operations in Planning and Scheduling. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-13382-4_9
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