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Measuring Supply Chain Performance: Current Research and Future Directions

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Behavioral Operations in Planning and Scheduling

Abstract

This chapter aims to go some way towards addressing the dearth of research into performance measurement systems and metrics of supply chains by critically reviewing the contemporary literature and suggesting possible avenues for future research. The article provides a taxonomy of performance measures followed by a critical evaluation of measurement systems designed to evaluate the performance of supply chains. The chapter argues that despite considerable advances in the literature in recent years, a number of important problems have not yet received adequate attention, including: the factors influencing the successful implementation of performance measurement systems for supply chains; the forces shaping their evolution over time; and, the problem of their ongoing maintenance. The chapter provides both a taxonomy of measures and outlines specific implications for future research.

This is a reprint of the paper Measuring supply chain performance: current research and future directions by Craig Shepherd and Hannes Günter published in 2006 in The International Journal of Productivity and Performance Management Vol. 55 No. 3/4, pp. 242–258. The paper was awarded the Emerald Outstanding Paper Award for Excellence 2007.

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Notes

  1. 1.

    “Supply chain management” and “performance” were used to search Web of Science whilst “supply chain management” with “performance measurement” were used to interrogate PsychINFO and Google ScholarTM.

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Authors and Affiliations

  1. Nottingham University Business School, Nottingham, United kingdom

    Craig Shepherd

  2. Department of Organization and Strategy, Maastricht University, Maastricht, The Netherlands

    Hannes Günter

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  1. Craig Shepherd
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  2. Hannes Günter
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Correspondence to Craig Shepherd .

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Editors and Affiliations

  1. BETA Research School, Eindhoven University of Technology, Eindhoven, 5600 MB, Netherlands

    Jan C. Fransoo

  2. Northwestern Switzerland, School of Applied Psychology, University of Applied Sciences, Riggenbachstrasse 16, Olten, 4600, Switzerland

    Toni Waefler

  3. , Human Factors Group, University of Nottingham, Nottingham, NG7 2RD, United Kingdom

    John R. Wilson

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Shepherd, C., Günter, H. (2010). Measuring Supply Chain Performance: Current Research and Future Directions. In: Fransoo, J., Waefler, T., Wilson, J. (eds) Behavioral Operations in Planning and Scheduling. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-13382-4_6

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