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International Conference on Agile Software Development

XP 2010: Agile Processes in Software Engineering and Extreme Programming pp 73–87Cite as

Agile Undercover: When Customers Don’t Collaborate

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 48))

Abstract

Customer collaboration is vital to Agile projects. Through a Grounded Theory study of New Zealand and Indian Agile teams we discovered that lack of customer involvement was causing problems in gathering and clarifying requirements, loss of productivity, and business loss. “Agile Undercover” allows development teams to practice Agile despite insufficient or ineffective customer involvement. We present the causes and consequences of lack of customer involvement on Agile projects and describe the Agile Undercover strategies used to overcome them.

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Author information

Authors and Affiliations

  1. Victoria University of Wellington, New Zealand

    Rashina Hoda, James Noble & Stuart Marshall

Authors
  1. Rashina Hoda
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  2. James Noble
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  3. Stuart Marshall
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Editor information

Editors and Affiliations

  1. Center for Applied Software Engineering, Free University of Bolzano-Bozen, Piazza Domenicani 3, 39100, Bozen-Bolzano, Italy

    Alberto Sillitti

  2. University of Waikato, 3216, Hamilton, New Zealand

    Angela Martin

  3. Lero - the Irish Software Engineering Research Centre, University of Limerick, Limerick, Ireland

    Xiaofeng Wang

  4. Nokia gate5 GmbH, 10115, Berlin, Germany

    Elizabeth Whitworth

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© 2010 Springer-Verlag Berlin Heidelberg

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Hoda, R., Noble, J., Marshall, S. (2010). Agile Undercover: When Customers Don’t Collaborate. In: Sillitti, A., Martin, A., Wang, X., Whitworth, E. (eds) Agile Processes in Software Engineering and Extreme Programming. XP 2010. Lecture Notes in Business Information Processing, vol 48. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-13054-0_6

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  • DOI: https://doi.org/10.1007/978-3-642-13054-0_6

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-13053-3

  • Online ISBN: 978-3-642-13054-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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