Ontology Driven Government Services Inventory and Business Process Management

Abstract

In this paper, the experience obtained in the e-government project of Turkey is described, which consisted of three parts: inventorying all services and processes in all governmental agencies; modeling several of the processes identified with the help of Extended Event Driven Process Chain technique; and execution via transforming the model to a Business Process Management tool that allowed business activity monitoring. Due to size of the project, and the limitation of the paper, main focus will be on the inventorying. The paper first discusses the ontology design for Public Services in Turkey and the process of developing the ontology based services inventory management, as the basis for e-Government gateway. Then the discussion follows on how this ontology can establish the basis for the service-based process design and finally the pilot implementation for the selected citizen-centric processes is presented.