Skip to main content
SpringerLink
Log in

Media Differences in Communication

  • Chapter
Development of Multimodal Interfaces: Active Listening and Synchrony

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 5967))

Abstract

With the ever-growing ubiquity of computer-mediated communication, the application of language research to computer-mediated environments becomes increasingly relevant. How do overhearer effects, discourse markers, differences for monologues and dialogues, and other verbal findings transmute in the transition from face-to-face to computer-mediated communication (CMC)? Which of these factors have an impact on CMC? Furthermore, how can computer interfaces alleviate these potential shortcomings? When is CMC the preferred communicative medium? These questions are explored in this paper.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Whittaker, S.: Theories and methods in mediated communication. In: Graesser, A., Gernsbacher, M., Goldman, S. (eds.) The Handbook of Discourse Processes, Erlbaum, NJ (2003)

    Google Scholar 

  2. Fox Tree, J., Mayer, S., Betts, T.: At the crossroads of speaking and writing. Presented at the Society for Text and Discourse annual meeting, Rotterdam, the Netherlands (July 2009)

    Google Scholar 

  3. Walker, M., Whittaker, S.: Mixed initiative in dialogue: An investigation into discourse segmentation. In: Proceedings of the Association of Computational Linguistics ACL (1990)

    Google Scholar 

  4. Herring, S.C.: Introduction. In: Herring, S.C. (ed.) Computer-Mediated Communication: Linguisitc, social, and crosscultural perspectives, pp. 1–10. John Benjamins Publishing Company, Amsterdam (1996)

    Chapter  Google Scholar 

  5. Walther, J.B.: Interpersonal effects in computer-mediated interaction: A relational perspective. Communication Research 19, 52–90 (1992)

    Article  Google Scholar 

  6. Rabby, M.K., Walther, J.B.: Computer-mediated communication effects in relationship formation and maintenance. In: Canary, D.J., Dainton, M. (eds.) Maintaining relationships through communication, pp. 141–162. Lawrence Erlbaum and Associates, Mahwah (2003)

    Google Scholar 

  7. Rodgers, S., Chen, Q.: Internet community group participation: Psychosocial benefits for women with breast cancer. Journal of Computer-Mediated Communication 10(4) (2005)

    Google Scholar 

  8. Walther, J.B., Boyd, S.: Attraction to computer-mediated social support. In: Lin, C.A., Atkin, D. (eds.) Communication technology and society: Audience adoption and uses, pp. 153–188. Hampton Press, Cresskill (2002)

    Google Scholar 

  9. Epley, N., Kruger, J.: When what you type isn’t what they read: The perseverance of stereotypes and expectancies over email. Journal of Experimental Social Psychology 41, 414–422 (2005)

    Article  Google Scholar 

  10. Mensink, M., Rapp, D.: Evil geniuses: Inferences from mismatches between trait descriptions and reader preferences. Presented at the Society for Text and Discourse annual meeting, Rotterdam, the Netherlands (July 2009)

    Google Scholar 

  11. Quan-Haase, A., Cothrel, J., Wellman, B.: Instant messaging for collaboration: A case study of a high-tech firm. Journal of Computer-Mediated Communication 10(4) (2005) Article 13

    Google Scholar 

  12. Raine, R.: Who dat and where y’at? Acadians and their conventions for consideration of intercultural interlocutors: Towards a disambiguation of perspective taking in communication research. PhD dissertation, the University of Louisiana at Lafayette (2008)

    Google Scholar 

  13. Clark, H.H., Brennan, S.A.: Grounding in communication. In: Resnick, L.B., Levine, J.M., Teasley, S.D. (eds.) Perspectives on socially shared cognition, pp. 127–149. APA Books, Washington (1991)

    Chapter  Google Scholar 

  14. Clark, H.H.: Using language. Cambridge University Press, Cambridge (1996)

    Book  Google Scholar 

  15. Granstrom, B.: Modelling Listener Reactions to a Conversation – practical exercises. Paper presented at COST conference and winter school in Dublin, Ireland (March 2009)

    Google Scholar 

  16. Al Moubayed, S., Beskow, J., Öster, A.-M., Salvi, G., Granström, B., van Son, N., Ormel, E., Herzke, T.: Studies on Using the SynFace Talking Head for the Hearing Impaired. In: Proceedings of Fonetik 2009. Dept. of Linguistics, Stockholm University, Sweden (2009)

    Google Scholar 

  17. Al Moubayed, S., Beskow, J.: Effects of Visual Prominence Cues on Speech Intelligibility. To be published in Proceedings of Auditory-Visual Speech Processing AVSP 2009, Norwich, England (2009) (in press)

    Google Scholar 

  18. Ramseyer, F., Tschacher, W.: Synchrony: A Core Concept for a Constructivist Approach to Psychotherapy. Constructivism in the Human Sciences 11(1-2), 150–171 (2006)

    Google Scholar 

  19. Ramseyer, F., Tschacher, W.: Synchrony in Dyadic Psychotherapy Sessions. In: Vrobel, S., Rössler, O.E., Marks-Tarlow, T. (eds.) Simultaneity: Temporal Structures and Observer Perspectives, pp. 329–347. World Scientific, Singapore (2008)

    Chapter  Google Scholar 

  20. Furnham, A.: The message the context and the medium. Language and Communication 2, 33–47 (1982)

    Article  Google Scholar 

  21. Hancock, J.T., Thom-Santelli, J., Ritchie, T.: Deception and design: The impact of communication technology on lying behavior. In: Proceedings of the SIGCHI conference on human factors in computing systems, pp. 129–134. Addison Wesley, Vienna (2004)

    Google Scholar 

  22. Kane, B.: What can vocalization patterns tell us about the content of meetings? Paper presented at COST conference and winter school in Dublin, Ireland (March 2009)

    Google Scholar 

  23. Fox Tree, J.E., Schrock, J.C.: Discourse markers in spontaneous speech: Oh what a difference an “oh” makes. Journal of Memory and Language 40, 294 (1999)

    Article  Google Scholar 

  24. Bangerter, A., Clark, H.H., Katz, A.R.: Navigating joint projects in telephone conversations. Discourse Processes 37(1), 1–23 (2004)

    Article  Google Scholar 

  25. Condon, S.L., Čech, C.G.: Ok, next one: Discourse markers of common ground. In: Fetzer, A., Fischer, K. (eds.) Lexical markers of common ground, pp. 17–45. Elsevier, Oxford (2007)

    Google Scholar 

  26. Bangerter, A., Clark, H.H.: Navigating joint projects with dialogue. Cognitive Science 27, 195–225 (2003)

    Article  Google Scholar 

  27. Stewart, C.O., Setlock, L.D., Fusselll, S.R.: Conversational argumentation in decision making: Chinese and U.S. participants in face-to-face and instantmessaging interactions. Discourse Processes 44, 113–139 (2004)

    Article  Google Scholar 

  28. Wilkes-Gibbs, D., Clark, H.H.: Coordinating beliefs in conversation. Journal of Memory and Language 31(2), 183–194 (1992)

    Article  Google Scholar 

  29. Fox Tree, J.E.: Listening in on monologues and dialogues. Discourse Processes 27, 35–53 (1999)

    Article  Google Scholar 

  30. Schiffrin, D.: Discourse markers. Cambridge University Press, NY (1996) (original work published 1987)

    Google Scholar 

  31. Davis, B.H., Brewer, J.P.: Electronic discourse: Linguistic individuals in virtual space. State University Press, Albany (1997)

    Google Scholar 

  32. Garcia, A.C., Jacobs, J.B.: The eyes of the beholder: understanding the turn taking system in quasi-synchronous computermediated communication. Research on Language and Social Interaction 32, 337–367 (1999)

    Article  Google Scholar 

  33. Clark, H.H., Wilkes-Gibbs, D.: Referring as a collaborative process. Cognition 22, 1–39 (1996)

    Article  Google Scholar 

  34. Clark, H.H., Wasow, T.: Repeating words in spontaneous speech. Cognitive Psychology 37, 201–242 (1998)

    Article  Google Scholar 

  35. Sacks, H., Schegloff, E., Jefferson, G.: A simplest systematics for the organization of turn taking in conversation. Language 50, 696–735 (1974)

    Article  Google Scholar 

  36. Schegloff, E.A.: Discourse as an interactional achievement: Some uses of ‘uh huh’ and other things that come between sentences. In: Tannen, D. (ed.) Georgetown University roundtable on languages and linguistics 1981: Analyzing discourse: Text and talk, pp. 71–93. Georgetown University Press, Washington (1982)

    Google Scholar 

  37. Hancock, J.T., Dunham, P.J.: Language use in computer-mediated communication: The role of coordination devices. Discourse Processes 31, 91–110 (2001)

    Article  Google Scholar 

  38. Čech, C.G., Condon, S.L.: Message size constraints on discourse planning in synchronous computer-mediated communication. Behavior Research Methods, Instruments, & Computers 30, 255–263 (1998)

    Article  Google Scholar 

  39. Brugnoli, M.C., Morabito, F., Walker, R., Davide, F.: The PASION project: Psychologically augmented social interaction over networks. Psychology Journal 4(1), 103–116 (2006)

    Google Scholar 

  40. Rosenberg, D., Foley, S., Lievonen, M., Kammas, S., Crisp, M.J.: Interaction spaces in computer-mediated communication. AI &. AI & Society 19, 22–33 (2005)

    Article  Google Scholar 

  41. Alterman, R., Feinman, A., Introne, J., Landsman, S.: Coordinating representations in computer-mediated joint activities. In: Moore, J.D., Stenning, K. (eds.) Proceedings of 23rd Annual Conference of the Cognitive Science Society, pp. 15–20. Lawrence Erlbaum Associates, Inc., Mahwah (2001)

    Google Scholar 

  42. Karlsson, I., Faulkner, A., Salvi, G.: SYNFACE—A talking face telephone. In: Eurospeech 2003, pp. 1297–3000 (2003)

    Google Scholar 

  43. Craig, S.D., Driscoll, D.M., Gholson, B.: Constructing knowledge from dialogue in an intelligent tutoring system: Interactive learning, vicarious learning, and pedagogical agents. Journal of Educational Multimedia and Hypermedia 13, 163–183 (2004)

    Google Scholar 

  44. Hanna, J.E., Brennan, S.E.: Speakers’ eye gaze disambiguates referring expressions early during face-to-face conversation. Journal of Memory and Language 57, 596–615 (2007)

    Article  Google Scholar 

  45. Monk, A.F., Gale, C.: A look is worth a thousand words: Full gaze awareness in video-mediated conversation. Discourse Processes 33, 257–278 (2002)

    Article  Google Scholar 

  46. Richardson, D.C., Dale, R.: Looking to understand: The coupling between speakers’ and listeners’ eye movements and its relationship to discourse comprehension. Cognitive Science 29, 1045–1060 (2005)

    Article  Google Scholar 

  47. Tanenhaus, M., Spivey-Knowlton, M., Eberhard, K., Sedivy, J.: The interaction of visual and linguistic information in spoken language comprehension. Science 268, 1632–1634 (1995)

    Article  Google Scholar 

  48. Anderson, A.H., Howarth, B.: Referential form and word duration in videomediated and face-to-face dialogues. In: Bos, J., Foster, M., Matheson, C. (eds.) Proceedings of the sixth workshop on the semantics and pragmatics of dialogue, vol. 13, pp. 13–20. University of Edinburgh Press, Edinburgh (2002)

    Google Scholar 

  49. Goldin-Meadow, S., Nusbaum, H., Kelly, S., Wagner, S.: Explaining math: Gesturing lightens the load. Psychological Science 12, 516–522 (2001)

    Article  Google Scholar 

  50. Gill, S.P., Sethi, R., Martin, S.: The engagement space and gesteral coordination. In: Cave, C., Guaitella, I., Santi, S. (eds.) Oralite et Gestualite: Interactions et Comportements Multimodaux dans la Communication (Proceedings of ORAGE 2001, International Conference on Speech and Gesture). L’Harmattan, Paris (2001)

    Google Scholar 

  51. Čech, C.G., Benoit, R.B.: Are two heads better than one (Listening in on overhearer collaboration). Paper presented at the 44th annual meeting of the Psychonomic Society, Vancouver (November 2003)

    Google Scholar 

  52. Raine, R.B., Čech, C.G.: Overhearers in CMC: Deficient or advantageous? Paper presented at COST conference and winter school in Dublin, Ireland (March 2009)

    Google Scholar 

  53. Clark, H.H.: How do real people communicate with virtual partners? Paper presented at AAAI Fall Symposium: Psychological Models of Communication in Collaborative Systemsm North Falmouth, MA (November 1999)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Human Media Interaction Group, Department of Mathematics, Engineering and Computer Science, Universiteit Twente, 7500AE, Enschede, The Netherlands

    Roxanne B. Raine

  2. Institute for Intelligent Systems, FedEx Institute of Technology (FIT) rm. 410, University of Memphis, 365 Innovation Drive, Memphis, TN, 38152, USA

    Roxanne B. Raine

Authors
  1. Roxanne B. Raine
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Second University of Naples, and IIASS, Via Pellegrino, 84019, Vietri sul Mare, SA, Italy

    Anna Esposito

  2. Centre for Language and Communication Studies, Trinity College, The University of Dublin, Dublin 2, Ireland

    Nick Campbell  & Carl Vogel  & 

  3. Department of Computing Science & Mathematics, University of Stirling, FK9 4LA, Stirling, Scotland, UK

    Amir Hussain

  4. Faculty of Electrical Engineering, Mathematics and Computer Science, University of Twente, P.O. Box 217, 7500 AE, Enschede, The Netherlands

    Anton Nijholt

Rights and permissions

Reprints and permissions

Copyright information

© 2010 Springer-Verlag Berlin Heidelberg

About this chapter

Cite this chapter

Raine, R.B. (2010). Media Differences in Communication. In: Esposito, A., Campbell, N., Vogel, C., Hussain, A., Nijholt, A. (eds) Development of Multimodal Interfaces: Active Listening and Synchrony. Lecture Notes in Computer Science, vol 5967. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-12397-9_8

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-12397-9_8

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-12396-2

  • Online ISBN: 978-3-642-12397-9

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation