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A Socio-Technical Perspective on Computer Mediated Communication: Comparison of Government and Non Government Sectors in India

  • Conference paper
Information Systems, Technology and Management (ICISTM 2010)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 54))

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Abstract

The Information System discipline, studies the way individuals, groups and organizations use information. Although these methodologies have traditionally focused on the design of hardware, software and data aspects of the IS, newer (the so called ’soft’) approaches, involve more consideration of human factors issues These socio-technical methodologies incorporate a higher level of participation by system users and focus on identification of user needs and task satisfaction. This study examines how socio-technical factors (e.g. organizational climate and IT related issues) affect information sharing through their effects on perceived relative satisfaction with the new media (Email, Instant Messaging and Video Conferencing) in the government and non-government sectors of an emerging economy. The findings reveal a digital divide between the non government and the government sector. Though technology has been continuously upgraded in most government organizations, the same cannot be said about communication. The study also reports wide gaps between the use, adoption and application of technology and what people desire socially. The study recommends structuring of the new media to harness data and information from participants.

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Author information

Authors and Affiliations

  1. Indian Institute of Management, Lucknow

    Payal Mehra

Authors
  1. Payal Mehra
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Editor information

Editors and Affiliations

  1. Computer Science Department, Georgia State University, 34 Peachtree Street, 30303, Atlanta, GA, USA

    Sushil K. Prasad

  2. Tata Research, Development and Design Center (TRDDC), Pune, India

    Harrick M. Vin

  3. CISE Department, CSE 301, University of Florida, FL 32611, Gainesville, USA

    Sartaj Sahni

  4. Management Development Institute (MDI), Mehrauli Road, Sukhrali, Gurgaon, India

    Mahadeo P. Jaiswal

  5. Dept. of Computer Engineering, King Mongkut’s University of Technology, Thonburi, 10140, Bangkok, Thailand

    Bundit Thipakorn

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Mehra, P. (2010). A Socio-Technical Perspective on Computer Mediated Communication: Comparison of Government and Non Government Sectors in India. In: Prasad, S.K., Vin, H.M., Sahni, S., Jaiswal, M.P., Thipakorn, B. (eds) Information Systems, Technology and Management. ICISTM 2010. Communications in Computer and Information Science, vol 54. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-12035-0_20

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  • DOI: https://doi.org/10.1007/978-3-642-12035-0_20

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-12034-3

  • Online ISBN: 978-3-642-12035-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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