Abstract
By working with experts throughout Europe, ECDC pools Europe’s health knowledge, so as to develop authoritative scientific opinions about the risks posed by current and emerging infectious diseases. Difficulties rose in the management of competent bodies’ lists and the information was duplicated several times across the organization. ECDC started implementing a CRM system to organize the information in a structured data model, track the history of communication, provide contact information to application in house and support the nomination process and the user identity management for these applications.
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© 2010 ICST Institute for Computer Science, Social Informatics and Telecommunications Engineering
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Mihai, A., Catalan, D., Kurapkiene, S., Felfly, W. (2010). Communicating with Public Health Organizations: Technical Solution. In: Kostkova, P. (eds) Electronic Healthcare. eHealth 2009. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 27. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-11745-9_32
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DOI: https://doi.org/10.1007/978-3-642-11745-9_32
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-11744-2
Online ISBN: 978-3-642-11745-9
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