E-Business horizons in the tourism industry -Challenges for research and practice

  • Matthias FuchsEmail author
  • Wolfram Höpken
Conference paper


The discussion paper highlights challenges for the travel and tourism industry provoked by new information and communication technologies (ICTS) as well as related veins of e-Business research. First of all, the paper explores stylized facts from the last 15 years of web history in tourism and delineates actual levels of ICT adoption in tourism. Moreover, behavioural and structural changes on account of ICT in tourism are explained by adopting a multi-disciplinary approach. Finally, an innovative ICT application from tourism practice – the destination guide is portrayed. In the outlook the paper sketches the future of e Tourism research by highlighting the interrelation between computer, information and management sciences.


Hervorgerufen durch neue Informations- und Kommunikationstechnologien (IKT) beleuchtet das folgende Diskussionspapier neue Herausforderungen für die Reise- und Tourismusindustrie sowie bedeutende Bereiche der e-Business Forschung im Tourismus. Der Beitrag ist wie folgt aufgebaut: Abschnitt zwei gibt einen Überblick über wichtige Fakten zur Erfolgsgeschichte des Internet-Tourismus während der letzten 15 Jahre. Darüber hinaus werden Trends der IKT Nutzung im Tourismus aufgezeigt. In Abschnitt drei werden verhaltensspezifische und strukturelle Veränderungen sowie Anpassungsprozesse aufgrund von IKT Nutzung im Tourismus durch Heranziehung eines multidisziplinären Ansatzes erklärt. Abschnitt vier stellt eine innovative IKT-Anwendung aus der Tourismuspraxis vor – das mobile Informationssystem Unter besonderer Berücksichtigung der Wechselbeziehung zwischen Computer-, Informations- und Managementwissenschaften skizziert der letzte Abschnitt wesentliche Forschungstrends des E-Tourismus.


Il presente lavoro esamina le sfide per l’industria dei viaggi e del turismo poste dalle nuove tecnologie dell’informazione e della comunicazione (ICTS) come pure dai risultati ottenuti dalla ricerca e-business. La relazione è così strutturata: la seconda sezione fornisce un rapporto esplorativo sui fatti più rimarchevoli riscontrati negli ultimi 15 anni di cronaca informatica nel turismo. Inoltre, sono delineati gli attuali livelli di ICTS adottati per il turismo. Nella terza sezione sono spiegati i cambiamenti comportamentali e strutturali riguardanti l’uso dell’ICTS nel turismo, mediante un approccio pluridisciplinare. La quarta sezione mostra una recentissima applicazione ICTS nella realtà turistica: il servizio mobile www La sezione relativa alle prospettive future dà un primo quadro della futura ricerca nel e-turismo, chiarendo le rispettive connessioni tra computer, informazione e scienze manageriali.


e-Business ICT adoption Mobile guide e-tourism research 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  1. 1.eTourism Competence Center Austria (ECCA)University of InnsbruckInnsbruckAustria
  2. 2.European Tourism Research Institute (ETOUR)Mid-Sweden UniversityÖstersundSweden
  3. 3.Business Informatics GroupUniversity of Applied Sciences Ravensburg-WeingartenWeingartenGermany

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