Advertisement

Smart Design for Human Performance in the Office of the Future – Requirements towards Services and Technical Advises for Tomorrows Office Work

  • Johannes Kriegel
  • Franziska Jehle
  • Christos Efstratiou
  • Lambert Zaad
  • Janina Heppner
  • Jürgen Hupp
Part of the Communications in Computer and Information Science book series (CCIS, volume 32)

Abstract

The office of the future is a synonym of today’s needs and expectations towards prospective solutions and services which can support human performance in the future office work. The development of such future services is on one hand affected by the technical possibilities and on the other by the demands of changing and global work environment. The process of generating successful services can be initiated by creative methods. The 635 method is a creative brain writing technique, which follows the problem solving circle to create new uncommon ideas in a group of expert or user participants. The workshop on smart design for human performance in the office of the future used the 635 method to identify requirements towards services and technical advises for tomorrows office work. The outcome of the written brainstorming is a list of different criteria and examples which describe the several dimensions of needs and demands towards the office of the future.

Keywords

office of the future written brainstorming 635 method expert ideas service engineering 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Hartkopf, V., Loftness, V., Dubin, F., Drake, P., Mill, P.: Designing the office of the future: the Japanese approach to tomorrow’s workplace. Wiley, Weinheim (1993)Google Scholar
  2. 2.
    Weghorn, H.: Efficient information access from constraint wireless terminals. In: Filipe, J., Cordeiro, J., Pedrosa, V. (eds.) Web Information Systems and Technologies: International Conferences WEBIST 2005 and WEBIST 2006, Revised Selected Papers, pp. 166–176. Springer, Heidelberg (2007)Google Scholar
  3. 3.
    McLennan, K.J.: The Virtual World of Work: How to Gain Competitive Advantage Through the Virtual Workplace. IAP, Charlotte (2007)Google Scholar
  4. 4.
    Bullinger, H.J., Fähnrich, K.P., Meiren, T.: Service engineering - methodical development of new service products. Int. J. Production Economics 85, 275–287 (2003)CrossRefGoogle Scholar
  5. 5.
    Deutsches Institut für Normung e.V (Hrsg.): Service Engineering. Entwicklungsbegleitende Normung (EBN) für Dienstleistungen. DIN-Fachbericht 75, Berlin (1998)Google Scholar
  6. 6.
    Bullinger, H.J., Scheer, A.W. (Hrsg.): Service Engineering. In: Entwicklung und Gestaltung innovativer Dienstleistungen. Springer, Berlin (2004)Google Scholar
  7. 7.
    Higgins, J.M.: 101 Creative Problem Solving Techniques. New Management Publishing Company (1994)Google Scholar
  8. 8.
    Rohrbach, B.: Kreativ nach Regeln – Methode 635, eine neue Technik zum Lösen von Problemen. Absatzwirtschaft 19, 73–75 (1969)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Johannes Kriegel
    • 1
  • Franziska Jehle
    • 1
  • Christos Efstratiou
    • 2
  • Lambert Zaad
    • 3
  • Janina Heppner
    • 4
  • Jürgen Hupp
    • 5
  1. 1.Fraunhofer ATL, Health Care ServicesNürnbergGermany
  2. 2.InfoLab21Lancaster UniversityLancasterUnited Kingdom
  3. 3.Hogeschool von Arnhem en Nijmegen, ICAArnhemNetherland
  4. 4.Fraunhofer IIS, Communication Networks DepartmentErlangenGermany
  5. 5.Fraunhofer IIS, Computer Science EditorialNürnbergGermany

Personalised recommendations