Smart Design for Human Performance in the Office of the Future – Requirements towards Services and Technical Advises for Tomorrows Office Work

  • Johannes Kriegel
  • Franziska Jehle
  • Christos Efstratiou
  • Lambert Zaad
  • Janina Heppner
  • Jürgen Hupp
Part of the Communications in Computer and Information Science book series (CCIS, volume 32)


The office of the future is a synonym of today’s needs and expectations towards prospective solutions and services which can support human performance in the future office work. The development of such future services is on one hand affected by the technical possibilities and on the other by the demands of changing and global work environment. The process of generating successful services can be initiated by creative methods. The 635 method is a creative brain writing technique, which follows the problem solving circle to create new uncommon ideas in a group of expert or user participants. The workshop on smart design for human performance in the office of the future used the 635 method to identify requirements towards services and technical advises for tomorrows office work. The outcome of the written brainstorming is a list of different criteria and examples which describe the several dimensions of needs and demands towards the office of the future.


office of the future written brainstorming 635 method expert ideas service engineering 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Johannes Kriegel
    • 1
  • Franziska Jehle
    • 1
  • Christos Efstratiou
    • 2
  • Lambert Zaad
    • 3
  • Janina Heppner
    • 4
  • Jürgen Hupp
    • 5
  1. 1.Fraunhofer ATL, Health Care ServicesNürnbergGermany
  2. 2.InfoLab21Lancaster UniversityLancasterUnited Kingdom
  3. 3.Hogeschool von Arnhem en Nijmegen, ICAArnhemNetherland
  4. 4.Fraunhofer IIS, Communication Networks DepartmentErlangenGermany
  5. 5.Fraunhofer IIS, Computer Science EditorialNürnbergGermany

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