Abstract
Service transactions, although attached with service level agreements, may still fail due to various reasons, intentionally or accidentally, in the open and volatile service-oriented environment. In service selection, consumers often need to estimate the trustworthiness of the provider with limited prior experience and knowledge about them. Moreover, the service-oriented environment exposes consumers to unique threats including malicious reputation manipulation and quality-of-service (QoS) abuse. This paper presents ServiceTrust – a novel trust management approach to support reputation-oriented service selection by quantifying and comparing the trustworthiness of providers based on their historic performance over service transactions. ServiceTrust combines a consumer’s and other consumers’ personal trust to estimate the provider’s trust value. Our experimental results demonstrate that ServiceTrust can significantly increase the success rate of service transactions and is effective in resisting malicious reputation manipulation and QoS abuse.
Chapter PDF
Similar content being viewed by others
References
Ardagna, D., Pernici, B.: Adaptive Service Composition in Flexible Processes. IEEE Transactions on Software Engineering 33(6), 369–384 (2007)
Blau, P.: Exchange and Power in Social Life. John Wiley & Sons, New York (1964)
Chou, Y.-l.: Statistical Analysis: With Business and Economic Applications. Holt, Rinehart and Winston (1969)
Cornelli, F., Damiani, E., di Vimercati, S.D.C., Paraboschi, S., Samarati, P.: Choosing Reputable Servents in a P2P Network. In: Proceedings of 11th International Conference on World Wide Web, pp. 376–386. ACM Press, Honolulu (2002)
Damiani, E., Vimercati, D.C.D., Paraboschi, S., Samarati, P., Violante, F.: A Reputation-Based Approach for Choosing Reliable Resources in Peer-to-Peer Networks. In: Proceedings of 9th ACM Conference on Computer and Communications Security, pp. 207–216. ACM Press, Washington (2002)
Doyle, S.X., Roth, G.T.: Selling and Sales Management in Action: The Use of Insight Coaching to Improve Relationship Selling. Journal of Personal Selling & Sales Management 12(1), 59–64 (1992)
Gefen, D.: E-Commerce: the Role of Familiarity and Trust. Omega 28(6), 725–737 (2000)
He, Q., Yan, J., Yang, Y., Kowalczyk, R., Jin, H.: Chord4S: A P2P-based Decentralised Service Discovery Approach. In: Proceedings of IEEE International Conference on Services Computing, pp. 221–228. IEEE Computer Society, Honolulu (2008)
Jøsang, A., Ismail, R., Boyd, C.: A Survey of Trust and Reputation Systems for Online Service Provision. Decision Support Systems 43(2), 618–644 (2007)
Jin, L.-j., Machiraju, V., Sahai, A.: Analysis on Service Level Agreement of Web Services. Technical Report, HP Laboratories (2002), http://www.hpl.hp.co.uk/techreports/2002/HPL-2002-180.pdf
Kamvar, S.D., Schlosser, M.T., Garcia-Molina, H.: The EigenTrust Algorithm for Reputation Management in P2P Networks. In: Proceedings of 12th International World Wide Web Conference, pp. 640–651. ACM Press, Budapest (2003)
Ko, J.M., Kim, C.O., Kwon, I.-H.: Quality-of-Service Oriented Web Service Composition Algorithm and Planning Architecture. Journal of Systems and Software 81(11), 2079–2090 (2008)
Lam, S.K., Riedl, J.: Shilling Recommender Systems for Fun and Profit. In: Proceedings of 13th International Conference on World Wide Web, pp. 393–402. ACM Press, New York (2004)
Luhmann, N.: Trust and Power. Wiley, Chichester (1979)
Marsh, S.P.: Formalising Trust as a Computational Concept, in Department of Mathematics and Computer Science Stirling, Scotland, UK, University of Stirling (1994)
McKnight, D.H., Choudhury, V., Kacmar, C.: Trust in E-Commerce Vendors: A Two-Stage Model. In: Proceedings of 21st International Conference on Information Systems, pp. 532–536. ACM Press, Brisbane (2000)
Mitchell, W.: Dual Clocks: Entry Order Influences on Incumbent and Newcomer Market Share and Survival When Specialized Assets Retain Their Value. Strategic Management Journal 12(2), 85–100 (1991)
Resnick, P., Kuwabara, K., Zeckhauser, R., Friedman, E.: Reputation Systems. Communications of the ACM 43(12), 45–48 (2000)
Ross, S.M.: Introduction to Probability and Statistics for Engineers and Scientists. Academic Press, Cleveland (2000)
Srivatsa, M., Xiong, L., Liu, L.: TrustGuard: Countering Vulnerabilities in Reputation Management for Decentralized Overlay Networks. In: Proceedings of 14th International Conference on World Wide Web, pp. 422–431. ACM Press, Chiba (2005)
Swan, J.E., Nolan, J.J.: Gaining Customer Trust: A Conceptual Guide for the Salesperson. Journal of Personal Selling & Sales Management 5(2), 39–48 (1985)
Wang, Y., Lin, K.-J.: Reputation-Oriented Trustworthy Computing in E-Commerce Environments. IEEE Internet Computing 12(4), 55–59 (2008)
Wang, Y., Varadharajan, V.: A Time-Based Peer Trust Evaluation in P2P E-commerce Environments. In: Zhou, X., Su, S., Papazoglou, M.P., Orlowska, M.E., Jeffery, K. (eds.) WISE 2004. LNCS, vol. 3306, pp. 730–735. Springer, Heidelberg (2004)
Wang, Y., Wong, D.S., Lin, K.-J., Varadharajan, V.: Evaluating Transaction Trust and Risk Levels in Peer-to-Peer E-Commerce Environments Information Systems and E-Business Management 6(1), 25–48 (2008)
Xiong, L., Liu, L.: PeerTrust: Supporting Reputation-Based Trust for Peer-to-Peer Electronic Communities. IEEE Transactions on Knowledge and Data Engineering 16(7), 843–857 (2004)
Yu, B., Singh, M.P., Sycara, K.: Developing Trust in Large-Scale Peer-to-Peer Systems. In: Proceedings of 1st IEEE Symposium on Multi-Agent Security and Survivability, pp. 1–10. IEEE CS Press, Philadelphia (2004)
Yu, B., Singh, M.P., Sycara, K.: A Reputation-Based Approach for Choosing Reliable Resources in Peer to Peer Networks. In: Proceedings of 9th ACM Conference on Computer and Communications Security, pp. 207–216. ACM Press, Washington DC (2002)
Zeng, L., Benatallah, B., Dumas, M., Kalagnanam, J., Sheng, Q.Z.: Quality Driven Web Services Composition. In: Proceedings of 12th International Conference on World Wide Web, Budapest, Hungary, pp. 411–421 (2003)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2009 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
He, Q., Yan, J., Jin, H., Yang, Y. (2009). ServiceTrust: Supporting Reputation-Oriented Service Selection. In: Baresi, L., Chi, CH., Suzuki, J. (eds) Service-Oriented Computing. ServiceWave ICSOC 2009 2009. Lecture Notes in Computer Science, vol 5900. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-10383-4_18
Download citation
DOI: https://doi.org/10.1007/978-3-642-10383-4_18
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-10382-7
Online ISBN: 978-3-642-10383-4
eBook Packages: Computer ScienceComputer Science (R0)