Abstract
The generalization of high speed Internet, efficient compression techniques and low cost hardware have resulted in low cost video communication since the year 2000. For the Deaf community, this enables native communication in sign language and a better communication with hearing people over the phone. This implies that Video Relay Service can take over the old Text Relay Service which is less natural and requires mastering written language. A number of such services have developed throughout the world. The objectives of this paper are to present the experience gained in the Walloon Region of Belgium, to share a number of lessons learnt, and to provide recommendations at the technical, user adoption and political levels. A survey of video relay services around the world is presented together with the feedback from users both before and after using the pilot service.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Blades, F., Collins, J.: Remote Sign Language Interpreting, D223, SignWorks Project (June 1998)
Blades, F., Collins, J.: Transmission and Reception of BSL by Videophone, D221, SignWorks Project (June 1998)
Bystedt, P.: Access to video relay services through the Pocket Interpreter (3G) and Internet (IP). Towards an inclusive future Impact and wider potential of information and communication technologies (2007)
Dalle-Nazbi, S.: Technologies visuelles et e-inclusion. initiatives de sourds. Innovation: The European Journal of Social Science Research 21(4) (2008)
FFSB, Fédération Francophone des Sourds de Belgique, http://www.ffsb.be
Hellstrom, G.: Quality Measurement on Video Communication for Sign Language. In: Proc. of the 16th Int. Symp. on Human Factors in Telecom. (May 1997)
Hilzensauer, M.: Information technology for deaf people, In: Ferreira, C. (ed.) Intelligent Paradigms for Assistive and Preventive Healthcare. Studies in Computational Intelligence, vol. 19, pp. 183–206. Springer, Heidelberg (2006)
ITU, Supplement 1 (05/99) to Series H – Application profile – Sign language and lip-reading real-time conversation using low bit-rate video communication (1999)
Johnston, A.B.: Video relay service for deaf and hard of hearing. European e-practice use case (2007), http://www.epractice.eu/en/cases/tegnkom
Kosec, P., Debevc, M., Holzinger, A.: Towards Equal Opportunities in Computer Engineering Education: Design, Development and Evaluation of Videobased e-Lectures. International Journal of Engineering Education 25(4), 763–771 (2009)
Lorant, C., Corréa, J., Sangla, J., Lombard, I.: Video Relay Service: Definition, Objectives and Deployment (in French). In: Online proceedings of the UNISDA conference (January 2009), http://www.unisda.org/spip.php?article282
Netwise, MMX Multimedia
Netwise, MMX Multimedia, MMX Call Center for Interpreter Services – helping the deaf community (2006), http://www.netwisecorp.com/upload/news/netwise_news/netwise_news_200%6_winter.pdf
Ponsard, C., Molderez, J.-F.: How can NTIC help Deaf People (in French). Wallon Region, Ministry of Social Matters (2003)
SignOnVRI, http://www.signonvri.com
SignVideo, http://www.signvideo.co.uk
Text Relay UK, http://www.textrelay.org
UNISDA, 2006 Report - part 2 - french relay centers (in French), http://www.unisda.org/spip.php?article58
UNISDA, http://www.unisda.org
Viable France, http://www.viable.fr
Visio08, http://www.visio08.com
Wikipedia, Video Relay Service, http://en.wikipedia.org/wiki/Video_Relay_Service
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2009 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Ponsard, C., Sutera, J., Henin, M. (2009). Video Relay Service for Signing Deaf - Lessons Learnt from a Pilot Study. In: Holzinger, A., Miesenberger, K. (eds) HCI and Usability for e-Inclusion. USAB 2009. Lecture Notes in Computer Science, vol 5889. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-10308-7_38
Download citation
DOI: https://doi.org/10.1007/978-3-642-10308-7_38
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-10307-0
Online ISBN: 978-3-642-10308-7
eBook Packages: Computer ScienceComputer Science (R0)