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Spoken Dialogue Interfaces: Integrating Usability

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HCI and Usability for e-Inclusion (USAB 2009)

Part of the book series: Lecture Notes in Computer Science ((LNPSE,volume 5889))

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Abstract

Usability is a fundamental requirement for natural language interfaces. Usability evaluation reflects the impact of the interface and the acceptance from the users. This work examines the potential of usability evaluation in terms of issues and methodologies for spoken dialogue interfaces along with the appropriate designer-needs analysis. It unfolds the perspective to the usability integration in the spoken language interface design lifecycle and provides a framework description for creating and testing usable content and applications for conversational interfaces. Main concerns include the problem identification of design issues for usability design and evaluation, the use of customer experience for the design of voice interfaces and dialogue, and the problems that arise from real-life deployment. Moreover it presents a real-life paradigm of a hands-on approach for applying usability methodologies in a spoken dialogue application environment to compare against a DTMF approach. Finally, the scope and interpretation of results from both the designer and the user standpoint of usability evaluation are discussed.

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Authors and Affiliations

  1. Department of Informatics and Telecommunications, National and Kapodistrian University of Athens, Panepistimiopolis, Ilisia, GR-15784, Athens, Greece

    Dimitris Spiliotopoulos, Pepi Stavropoulou & Georgios Kouroupetroglou

Authors
  1. Dimitris Spiliotopoulos
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  2. Pepi Stavropoulou
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  3. Georgios Kouroupetroglou
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Editor information

Editors and Affiliations

  1. Research Unit HCI4MED, Institute for Medical Informatics, Statistics and Documentation (IMI) Auenbruggerplatz 2/V, Medical University of Graz (MUG), 8036, Graz, Austria

    Andreas Holzinger

  2. Institut Integriert Studieren, University of Linz, Altenbergerstraße 49, 4040, Linz, Austria

    Klaus Miesenberger

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Spiliotopoulos, D., Stavropoulou, P., Kouroupetroglou, G. (2009). Spoken Dialogue Interfaces: Integrating Usability. In: Holzinger, A., Miesenberger, K. (eds) HCI and Usability for e-Inclusion. USAB 2009. Lecture Notes in Computer Science, vol 5889. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-10308-7_36

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  • DOI: https://doi.org/10.1007/978-3-642-10308-7_36

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-10307-0

  • Online ISBN: 978-3-642-10308-7

  • eBook Packages: Computer ScienceComputer Science (R0)

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