An Integrated eGovernment Framework for Evaluation of Taiwan Motor Vehicles Driver System
The “Electronic Government” movement is sweeping across almost all the world in the last decades. This movement represents a new paradigm for public services. As we know, depending on the advantages provided by internet, the traditional public services can be improved in many aspects. According to the literatures, we found many studies were only focused on how to technically establish the web sites which allow citizens access government information more appropriately. However, few studies paid attention to explore the relationship management among the different stakeholders of e-government. Therefore, the objective of this paper intends to integrate the relationship management among the three groups of stakeholders, which include government itself, its citizens and employees. In this paper, we examine the literature regarding to the underlying rationale of a successful e-government. Also, a framework which supports the relationship management among citizens and government’s employees, and public services are developed and empirically tested.
KeywordsElectronic government customer relationship management public delivery service
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