An Integrated eGovernment Framework for Evaluation of Taiwan Motor Vehicles Driver System

  • Chi-Chang Chang
  • Pei-Ran Sun
  • Ya-Hsin Li
  • Kuo-Hsiung Liao
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5736)


The “Electronic Government” movement is sweeping across almost all the world in the last decades. This movement represents a new paradigm for public services. As we know, depending on the advantages provided by internet, the traditional public services can be improved in many aspects. According to the literatures, we found many studies were only focused on how to technically establish the web sites which allow citizens access government information more appropriately. However, few studies paid attention to explore the relationship management among the different stakeholders of e-government. Therefore, the objective of this paper intends to integrate the relationship management among the three groups of stakeholders, which include government itself, its citizens and employees. In this paper, we examine the literature regarding to the underlying rationale of a successful e-government. Also, a framework which supports the relationship management among citizens and government’s employees, and public services are developed and empirically tested.


Electronic government customer relationship management public delivery service 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Chi-Chang Chang
    • 1
  • Pei-Ran Sun
    • 1
  • Ya-Hsin Li
    • 1
  • Kuo-Hsiung Liao
    • 2
  1. 1.Chung Shan Medical UniversityTaichungTaiwan
  2. 2.Yuanpei UniversityHsinChuTaiwan

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