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Combining Service Models, Semantic and Web 2.0 Technologies to Create a Rich Citizen Experience

  • Conference paper
Visioning and Engineering the Knowledge Society. A Web Science Perspective (WSKS 2009)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 5736))

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Abstract

e-Government portals suffer from various shortcomings, such as the lack of formal service models for documenting services, the complexity of the user interfaces, the badly structured content etc. In this work we start from a mature model for modelling public services and employ semantic and Web 2.0 technologies in order to develop a citizen-centric e-Government portal. Content managers are provided with a mechanism for adding structured service descriptions. A rich user experience has been created for all the users of the portal. The user interface can be personalized, visual browsing mechanisms and efficient search mechanisms have been implemented on top of the underlying service repository. Structured service descriptions, which are semantically annotated using the RDFa mechanism, are made available to the users. In addition, the users can annotate the service descriptions using tags similar to what is currently done for popular Web 2.0 portals and the portal also logs the users’ behaviour when using the portal. Hence, user-defined service metadata are created, which then support service and tag recommendation mechanisms.

This work is supported in part by the SemanticGov (www.semantic-gov.org) and the Ecospace (www.ip-ecospace.org) FP6 projects.

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Author information

Authors and Affiliations

  1. Information Systems Lab, University of Macedonia, Thessaloniki, Greece

    Maria Kopouki Papathanasiou, Nikolaos Loutas & Konstantinos Tarampanis

  2. Digital Enterprise Research Institute, National University of Ireland, Galway, Ireland

    Maria Kopouki Papathanasiou, Nikolaos Loutas & Vassilios Peristeras

Authors
  1. Maria Kopouki Papathanasiou
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  2. Nikolaos Loutas
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  3. Vassilios Peristeras
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  4. Konstantinos Tarampanis
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Editor information

Editors and Affiliations

  1. Open Research Society, NGO, and American College of Greece, Gerakas Attikis, Greece

    Miltiadis D. Lytras

  2. Dipartemento Tecnologie dell’Informazione, Universitá degli Studi di Milano, Via Bramante 65, 26013, Crema, Italy

    Ernesto Damiani

  3. College of Information Sciences and Technology, The Pennsylvania State University, University Park, USA

    John M. Carroll

  4. College of Education and Human Development, University of Minnesota, Minneapolis, USA

    Robert D. Tennyson

  5. ESSEC Business School, Cergy Pontoise Cedex, France

    David Avison

  6. KMR group at NADA/KTH (Royal Institute of Technology), Lindstedtsv. 5, 100 44, Stockholm, Sweden

    Ambjörn Naeve

  7. Creatifica Associates, Chelveston, Wellingborough, UK

    Adrian Dale

  8. University of Tampere, Finland

    Paul Lefrere

  9. School of Computing and Mathematical Sciences, Private Bag 92006, 1020, Auckland, New Zealand

    Felix Tan

  10. School of Business, Villanova University, Villanova, PA, USA

    Janice Sipior

  11. European Research Center for Information Systems, University of MĂĽnster, Leonardo Campus 3, 48149, MĂĽnster, Germany

    Gottfried Vossen

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© 2009 Springer-Verlag Berlin Heidelberg

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Papathanasiou, M.K., Loutas, N., Peristeras, V., Tarampanis, K. (2009). Combining Service Models, Semantic and Web 2.0 Technologies to Create a Rich Citizen Experience. In: Lytras, M.D., et al. Visioning and Engineering the Knowledge Society. A Web Science Perspective. WSKS 2009. Lecture Notes in Computer Science(), vol 5736. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-04754-1_31

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  • DOI: https://doi.org/10.1007/978-3-642-04754-1_31

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-04753-4

  • Online ISBN: 978-3-642-04754-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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