Abstract
Today, when more and more industries move towards creating markets of one, the satisfaction of increasingly individualized consumer demand is a challenge faced by many manufacturing organizations. Consequentially, this situation has led to a rapid growth in the attention given to mass customization for the fulfillment of individual consumer requirements. This chapter explores the opportunities afforded by a group of new manufacturing technologies known collectively as Rapid Manufacturing as an innovative enabler for mass customization. In particular, we consider the opportunities offered by these technologies to enhance the responsiveness of mass customization strategies. Using a stylized model and case examples, we show the potentials of the technologies as well as some challenges that still need to be overcome to achieve the ideal situation of individualized production.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Åhlström P, Westbrook R (1999) Implications of mass customization for operations management: An exploratory survey. Int J Oper Prod Manag 19(3):262–273
Alptekinoglu A, Corbett C (2008) Mass customization vs. mass production: Variety and price competition. Manuf Serv Oper Manag 10:204–217
Barrass DF, Roberts J, Jones R, Hague R, Dickens P (2008) The use of structured relationship modelling techniques as a tool to elicit customizable product features. Proc IME C J Mech Eng Sci 222(2):247–255
Bateman RJ, Cheng K (2006) Extending the product portfolio with ‘devolved manufacturing’: methodology and case studies. Int J Prod Res 44(16):3325–3343
Benjaafar S, Kim JS, Vishwanadham N (2004) On the effect of product variety in production-inventory systems. Ann Oper Res 126:71–101
Bernardes ES, Hanna MD (2009) A theoretical review of flexibility, agility and responsiveness in the operations management literature. Int J Oper Prod Manag 29(1):30–53
Brown AO, Lee HL, Petrakian R (2000) Xilinx improve its semiconductor supply chain using product and process postponement. Interfaces 30:65–80
Buzacott J, Shanthikumar JG (1993) Stochastic Models of Manufacturing Systems. Prentice-Hall, Upper Saddle River
Chopra S, Meindl P (2007) Supply Chain Management: Strategy, Planning and Operation. Pearson Prentice Hall, Upper Saddle River
Cortex R, Dinulescu N, Skafte K, Olson B, Keenan D, Kuk F (2004) Changing with the Times: Applying Digital Technology to Hearing Aid Shell Manufacturing. Hear Rev 11:30–38
Dapiran P (1992) Benetton – Global logistics in action. Int J Phys Distrib Logist Manag 22:7–11
Davis SM (1987) Future Perfect. Addison-Wesley, Boston, MA
De Groote X (1994) Flexibility and marketing/manufacturing coordination. Int J Prod Econcs 36:153–167
Dobson P, Waterson M (1996) Product range and inter-firm competition. J Econ Manag Strat 35:317–341
Duray R Ward PT, Milligan GW, Berry WL (2000) Approaches to mass customization: configurations and empirical validation. J Oper Manag 18(5):605–625
Endo S, Kincade DH (2008) Mass customization for long-term relationship development: Why consumers purchase mass customized products again. Qual Market Res 11(3):275–294
Feitzinger E, Lee HL (1997) Mass customization at Hewlett Packard: the power of postponement. Harv Bus Rev 75:116–121
Fralix (2001) From mass production to mass customization. J Textil Apparel Tech Manag 1(2):1–7
Gershenson JK, Prasad GJ, Zhang Y (2003) Product modularity: definitions and benefits. J Eng Des 14(3):295–313
Hague RJM, Campbell I, Dickens P (2003) Implications on design of rapid manufacturing. Proc IME C J Mech Eng Sci 217:25–30
Hart C (1995) Mass customization: conceptual underpinnings, opportunities and limits. Int J Serv Ind Manag 6(1):36–45
Hieu LC, Zlatov N, Vander-Sloten J, Bohez E, Khanh L, Binh PH, Oris P, Toshev Y (2005) Medical rapid prototyping applications and methods. Assemb Autom 25(4):284–292
Holweg M (2005) The three dimensions of responsiveness. Int J Oper Prod Manag 25(6):603–622
Hopkinson N, Hague RJM, Dickens PM (2006) Rapid Manufacturing: An Industrial Revolution for the Digital Age, Wiley, Chichester
Hotelling H (1929) Stability in competition. Econ J 39:41–57
Jiang K, Lee HL, Seifert RW (2006) Satisfying customer preferences via mass customization and mass production. IIE Trans 38:25–38
Kritchanchai D, MacCarthy B (1999) Responsiveness of the order fulfillment process. Int J Oper Prod Manag 19(7):812–833
28. Lampel J, Mintzberg H (1996) Customizing Customization. Sloan Manag Rev Fall 21–30
Lancaster K (1990) The economics of product variety: A survey. Market Sci 9:189–206
Lee HL, Billington C, Carter B (1993) Hewlett Packard gains control of inventory and service through design for localisation. Interfaces 23:1–11
Mandelson H, Parlaktürk AK (2008) Product-Line Competition: Customization vs. Proliferation. Manag Sci 54(12):2039–2053
McCutcheon DM, Raturi AS, Meredith JR (1994) The Customization-Responsiveness Squeeze. Sloan Manag Rev 35(2):89–99
Pham DT, Dimov S (2001) Rapid Manufacturing: The Technologies and Applications of Rapid Prototyping and Rapid Tooling, Springer, London
Piller FT, Müller M (2004) A new marketing approach to mass customization. J Comput Integrated Manuf 17(6):583–593
Pine BJ (1993) Mass Customization: The New Frontier in Business Competition, Harvard Business School Press, Boston, MA
36. Pine BJ, Victor B, Boynton AC (1993) Making mass customization work. Harv Bus Rev 108–119
Porter ME (1998) Competitive advantage: creating and sustaining superior performance, Free Press, NY
Radder L, Louw L (1999) Mass customization and mass production. The TQM Magazine 11(1):35–40
Reichhart A, Holweg M (2007) Creating the customer-responsve supply chain: a reconciliation of concepts. Int J Oper Prod Manag 27(11):1144–1172
Signorelli S, Hesket JL (1984) Benetton A, Harvard Business School Case, 9–685–014
Squire B, Brown S, Readman J, Bessant J (2006) The impact of mass customization on manufacturing trade-offs. Prod Oper Manag 15:10–21
Swaminathan JM, Tayur S (1998) Managing broader product lines through form postponement using vanilla boxes. Manag Sci 44:S161-S172
Swaminathan JM, Lee H (2003) Design for postponement, In: Graves S, de Kok (Eds) Handbooks in Operations Research and Management Science: Supply Chain Management: Design, Coordination and Operation. Elsevier Publishers, pp 199–228
Tseng MM, Jiao J (1998) Concurrent design for mass customization. Bus Process Manag J 4(1): 10–24
Tuck CJ, Hague RJM, Ruffo M, Ransley M, Adams P (2008) Rapid manufacturing facilitated customization. Int J Comput Integrated Manuf 21(3):245–258
Van Hoek RI (2001) The rediscovery of postponement: a literature review and directions for research. J Oper Manag 19:161–184
Waller MA, Dabholkar PA, Gentry JJ (2000) Postponement, product customization, and market-oriented supply chain management. J Bus Logist 21:133–159
Wohlers TT (2007) Wohlers report 2007: State of the Industry Annual Worldwide Progress Report. Wohlers Associates Inc
Yang B, Burns ND, Backhouse CJ (2004) Postponement: a review and an integrated framework. Int J Oper Prod Manag 24:468–487
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Wong, H., Eyers, D. (2010). Enhancing Responsiveness for Mass Customization Strategies through the Use of Rapid Manufacturing Technologies. In: Cheng, T., Choi, TM. (eds) Innovative Quick Response Programs in Logistics and Supply Chain Management. International Handbooks on Information Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-04313-0_10
Download citation
DOI: https://doi.org/10.1007/978-3-642-04313-0_10
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-04312-3
Online ISBN: 978-3-642-04313-0
eBook Packages: Business and EconomicsBusiness and Management (R0)